Inside Sales Customer Service Associate

Job Purpose:

The Inside Sales Customer Service Associate at Faztek will assist in order processing and customer communication throughout the quoting and ordering process. This role is pivotal in ensuring seamless interaction between customers and various departments, contributing to the overall efficiency and customer satisfaction.

Key Responsibilities:

• Manage assigned internal and external customer accounts, serving as a primary point of contact for account needs, order status, service inquires, and ongoing account communication.
• Coordinate OTC requirement and lead times across customers, production, and internal departments.
• Answer incoming calls and respond to customer care and inside sales emails promptly and professionally.
• Conduct order entry quality control checks on all orders to ensure accuracy and completeness.
• Communicate effectively with production, design, purchasing, and shipping departments as needed to facilitate smooth operations.
• Collaborate with the design department and customers to complete incoming Requests for Quotations (RFQs) as required.
• Maintain organized records and documentation of all customer interactions and transactions.
• Utilize CRM software and Microsoft Office tools to manage customer information and sales data efficiently.
• Demonstrate strong problem-solving skills to address and resolve customer inquiries and issues.
• Exhibit professionalism and attention to detail in all customer interactions and internal communications.
• Manage time effectively to prioritize tasks and meet deadlines in a fast-paced environment.
• Work collaboratively within a team to achieve departmental and company goals.
• Adapt to changing customer needs and company processes to maintain high levels of customer service.

Required Education:

• High school diploma or equivalent; a bachelor's degree in business administration, marketing, or a related field is preferred.

Required Experience:

• Minimum of 2 years of experience in an inside sales or customer service role.
• Experience with order processing and customer communication in a sales environment.
• Familiarity with CRM software and Microsoft Office applications.

Required Skills and Abilities:

• Strong communication skills, both verbal and written, with the ability to effectively interact with customers and team members.
• Proven sales skills with a focus on customer service and satisfaction.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Problem-solving abilities with attention to detail and accuracy in order processing.
• Professionalism in handling customer inquiries and coordinating with various departments.
• Effective time-management skills to ensure timely completion of tasks.
• Ability to work collaboratively within a team and adapt to changing situations.
• Proficiency in CRM systems and Microsoft Office for data entry and documentation.
• Strong follow-up skills to ensure customer needs are met and orders are processed accurately.