What are the responsibilities and job description for the Assistant Director of Financial Aid Operations position at Fayetteville Technical Community College (E)?
Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Assistant Director of Financial Aid Operations.
The Assistant Director of Financial Aid Operations will plan, organize, and manage the operational and reporting components of the College’s Financial Aid programs and services consisting of federal, state, private, and institutional financing; to provide highly responsible and complex administrative staff assistance to the Director of Financial Aid; and to coordinate assigned activities with other College divisions, departments, and outside organizations. This role provides leadership in systems management, process optimization, data integrity, and regulatory compliance while supporting the Director in strategic planning and operational decision making.
We offer a valuable benefits package that includes the following:
The Assistant Director of Financial Aid Operations will plan, organize, and manage the operational and reporting components of the College’s Financial Aid programs and services consisting of federal, state, private, and institutional financing; to provide highly responsible and complex administrative staff assistance to the Director of Financial Aid; and to coordinate assigned activities with other College divisions, departments, and outside organizations. This role provides leadership in systems management, process optimization, data integrity, and regulatory compliance while supporting the Director in strategic planning and operational decision making.
We offer a valuable benefits package that includes the following:
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Full-time employee benefits
Duties
Essential Duties—Duties may include, but are not limited to, the following:
- Supervise and lead a team of Financial Aid Technicians.
- Provide technical assistance, training, evaluation, and mentoring for financial aid staff on system procedures, system integration, data integrity, and reporting.
- Responsible for the day-to-day administration of the technical processes related to the utilization of the College’s financial aid system (e.g. Banner, Colleague).
- Monitor the importing and exporting of files with the U.S. Department of Education and other regulatory agencies.
- Assist the Director in developing, documenting, and implementing new policies and procedures for the financial aid staff.
- Lead and manage the integration of FAFSA data in COD – Common Origination & Disbursement System, NSLDS – National Student Loan Data System, and the State grant portals.
- Troubleshoot, update, modify, and analyze the College’s financial aid system to ensure compliance with regulatory needs and changes.
- Create complex custom queries and rules for a variety of financial aid management needs and reporting requirements. Analyze and identify data integrity issues.
- Work with Information Technology Services to execute scripts to correct data issues.
- Prepare and disseminate accurate financial aid information and reports to students, parents, and stakeholders. Also, be involved in preparing reports for external entities (i.e. Department of Education, NC System Office, and the State Educational Assistance Agency).
- Coordinate with information technology, finance, and other college staff to facilitate the resolution of implementing and scheduling new and/or modified business processes and the development of new modified database processes and reporting requirements.
- Test system updates, patches, and new functionalities to ensure accuracy between the financial aid College software and federal systems.
- Responsible for troubleshooting and resolving all system-related issues.
- Assist with maintaining the efficiency and fiscal integrity of FTCC Student Financial Aid Office.
- Direct the distribution, review, and evaluation of student financial aid forms and applications. Coordinate departmental activities to ensure proper determination of student eligibility for financial aid programs in a timely manner. Direct and participate in awarding of financial aid to eligible students.
- Manage the review of financial aid accounts for the disbursement of funds according to appropriate federal, state, and local regulations.
- Maintain professional currency through active participation and leadership in associations, committees, workshops, and training sessions, both internal and external to the College.
- Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations.
- Perform related duties as assigned.
- A Bachelor’s degree from an accredited college or university in Business Administration, Records Management or a closely related field; or equivalent.
- Minimum of three years of experience involving the awarding and disbursement of financial assistance and supervising and coaching team members in a fast-paced environment.
NC State Health Plan
NC State Retirement Plan
Paid Leave
Paid Holidays
Cafeteria Plan (IRS Code Section 125)
Educational Benefits
Longevity
TRICARE Supplement Benefits
Posting Number S83-26
Posting Detail Information
EEO Statement
The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer.