Fayetteville Public Library 

IT AV Support Technician 

Job Description

Exempt:                              No

Department:                       Audio Visual (AV)

Reports To:                        AV Manager

Location:                            Fayetteville Public Library

Safety Sensitive:                No

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Setup and operate audio equipment such as soundboard/mixer, EQ, mics, speakers (indoor, outdoor, large venue, portable).
2. Be the first line of AV support for staff and patron issues.
3. Install new hardware and software as directed.
4. Provide front-of-house audio engineering services for indoor and outdoor library events.
5. Setup A/V gear and run cameras and switcher for weekly live streaming of library events.
6. Assist internal customers in person, via email, and by phone.
7. Assist in development of original digital content (videos, podcasts, etc).
8. Provide support and troubleshoot library AV systems.
9. Display excellent time management skills, attention to detail, problem solving skills, strong organizational skills and the ability to work proactively to balance multiple tasks and prioritize work. Complete work at an appropriate pace with a sense of urgency.
10. Demonstrated knowledge of safety equipment and procedures. Carry out job responsibilities in a manner that minimizes the risk of injury to yourself, other staff, vendors, customers, and the Library. Maintain all equipment in like new condition.
11. Help orient new staff, ensuring a smooth acclimation to the library and our culture. Train staff members as assigned.
12. Conduct special projects as assigned.
13. Represent your department on various library committees as assigned.
14. Assume personal responsibility for building maintenance and solving minor issues and problems.
15. Perform any other related duties as required or assigned.

Minimum Qualifications:

1. High school or GED, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
2. Minimum age to meet AOSH requirements for working near an automated conveyor and sorting system.
3. Intermediate computer and software skills including experience with Microsoft operating systems, Office Software, and Programming Languages. Understanding of basic networking concepts.
4. Must have ability to effectively communicate orally and in writing.

1. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
2. Ability to operate standard office equipment, including a telephone, printer, copier, scanner, fax machine, and hand-held radio.
3. Basic library skills including the ability to alphabetize a set of books or library materials by title or author, accurately file, and put a set of books or other library materials in alphanumeric order.

1. 1-2 years' experience with working with an av production team or an events setup crew. 

Other Skills and Abilities:

1. Ability to work a flexible schedule as assigned that includes evenings, weekends, and holiday shifts is required.
2. Ability to work both independently and as an effective and valued team member.
3. Strong organizational, time management, and interpersonal skills.
4. Strong desire to learn about library information systems.
5. Ability to learn and carry out emergency procedures.
6. Multilingual skills a plus.

Work Environment:

1. Ability to tolerate moderate noise that comes from an office environment with typical HVAC performance, constant visitors, telephone calls, computers, and printers; ability to tolerate increased noise during library programs.
2. While performing the functions of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate