Assistant Store Manager

Company Description

When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 85 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned, and Genuine Parts Company is the employer for these locations. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through Fayette Parts Service which is an independently owned store.

Job Description

ASSISTANT MANAGER JOB DESCRIPTION

REPORTS TO: Store Manager

SUPERVISES: Counter Personnel, Drivers, Stock Personnel

PRIMARY JOB FUNCTION:

The assistant manager's primary function of this position is to provide prompt and courteous service to retail and wholesale customers over the phone, in the store, or in the dealer's shop. This person must be able to look up parts applications in the NAPA Parts catalogs or in TAMS. An assistant manager must process orders for customers with accuracy, efficiency, and courtesy. He/She will be required to assist and advise customers in determining how to best meet their needs, often dealing with questions and problems of a highly technical nature. It is essential, therefore, that he or she have good business judgment, a thorough understanding of automotive systems, and excellent selling skills. The assistant manager must also exhibit a thorough knowledge of NAPA products, performance standards, warranties, sales programs, and operating policies. This person will have direct contact with customers and, therefore, neatness in personal appearance is important. The ability to establish and maintain good relations with fellow employees and customers in a professional manner is a must.The assistant manager also serves as a resource for advice to other store employees. The assistant manager must effectively manage the store in the manager's absence. The assistant manager is also responsible for knowing the opening and closing procedures of the store as well as any other duties assigned by the store manager.

PERSONAL REQUIREMENTS:

• Able to establish and maintain good relations with fellow employees and customers by providing courteous, efficient and professional service.
• Be capable of understanding and recognizing part numbers and line codes to ensure the proper selection of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Demonstrate excellent communication and organizational skills.
• Enjoy working with people in a fast paced environment, be competitive, yet have the ability to remain calm.
• Must be able to multi task
• Must be able to delegate tasks to employees
• Understand and be able to perform all tasks that relate to store functions.
• Must be able to be insured to drive company vehicles

PHYSICAL REQUIREMENTS:

• Visually capable of recognizing and distinguishing letters and numbers with the ability to remember their sequencing.
• Able to speak clearly and listen attentively.
• Able to work on feet for entire assigned work shift.
• Capable of lifting and moving parts and boxes up to 60 lbs.
• Able to repeatedly bend and stoop to floor level shelves and able to reach upper shelves (7 ft) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy items with moving aids

Qualifications

Must have automotive parts and retail sales experience

Experience in heavy duty parts and automotive paint a plus

High school diploma or equivalent

Technical school and/or college degree a plus

Previous supervisor experience

ASE parts certification a plus

Ability to accept a flexible schedule including weekends and some holidays if needed

Be self-motivated and possess initiative to accomplish company goals