Front Desk Receptionist

Fayette Nursing and Rehabilitation Center is seeking a dependable, attentive, and professional Front Desk Receptionist to oversee lobby operations and monitor individuals entering and exiting the building. This position plays an important role in maintaining facility security, protecting residents, and ensuring compliance with visitor access procedures.

Responsibilities

• Monitor and control access to the facility, including verifying and documenting visitors, vendors, and other individuals entering or leaving the building.

• Monitor security cameras and observe activity in the lobby and at facility entrances.

• Operate internal and external doors in accordance with established security procedures.

• Screen visitors and inspect bags in accordance with facility policies to help prevent restricted items from entering the building.

• Monitor resident departures and follow facility procedures to help prevent unauthorized exits.

• Maintain accurate visitor, vendor, and security logs, including check-in and check-out records.

• Verify visitor authorization and contact appropriate staff when entry approval is required.

• Respond promptly to suspicious activity, unauthorized access, and other security concerns.

• Notify appropriate staff or emergency personnel of incidents, safety concerns, or policy violations.

• Answer incoming calls and direct callers to the appropriate department or staff member.

• Maintain a professional, organized, and controlled lobby environment.

• Protect resident privacy and follow facility confidentiality, safety, and security policies.

• Perform other related duties as assigned.

Qualifications

• High school diploma or GED required.

• Strong attention to detail and situational awareness.

• Professional communication and customer service skills.

• Ability to remain alert and focused throughout the assigned shift.

• Ability to enforce facility procedures calmly, consistently, and professionally.

• Sound judgment when handling access concerns or potentially difficult interactions.

• Basic computer skills and ability to maintain accurate records.

• Reliable attendance and punctuality.

• Previous security, access control, reception, or visitor management experience preferred.

• Healthcare or long-term care experience is a plus.

Position Expectations

This role requires consistent attention to security procedures, visitor screening, and building access. The successful candidate must be comfortable enforcing facility policies, monitoring activity, and promptly escalating concerns to help protect residents, staff, and visitors.