What are the responsibilities and job description for the Information Technology Help Desk Coordinator position at Fayette Industrial Sanitation Solutions?
Company Description
Fayette Industrial Sanitation Solutions is a trusted leader in the industrial sanitation industry, established in 1994 and headquartered in Somerville, TN. We specialize in providing tailored contract cleaning solutions, particularly for the food industry, underpinned by a focus on employee welfare, safety, and customer satisfaction. As a privately-owned company, we deliver flexible and personalized services that adapt to the unique needs of our clients. Guided by strong values and a commitment to the communities we serve, Fayette Industrial prioritizes both customer and team member needs, making us a standout in our field.
Role Description
This is a full-time, on-site role based in Somerville, TN, for an Information Technology Help Desk Coordinator. Responsibilities include providing technical support for employees, troubleshooting and resolving hardware, software, and network issues, and managing administrative tasks for IT systems. The individual will coordinate with internal teams to maintain and enhance IT infrastructure and ensure optimal system functionality. The Help Desk Coordinator will also manage inquiries, communicate resolutions, and assist in implementing IT policies and procedures to ensure smooth day-to-day operations.
Qualifications
- Proficiency in Information Technology and Network Administration, including installing, maintaining, and supporting computer systems and network infrastructure.
- Strong Technical Support, Troubleshooting, and problem-solving skills for identifying and resolving technical issues efficiently.
- Excellent Analytical Skills for diagnosing and addressing system performance issues and recommending potential improvements.
- Familiarity with best practices for IT security and data protection methods.
- Ability to manage multiple priorities and tasks simultaneously in a fast-paced environment.
- Strong communication skills for effectively collaborating with team members and addressing end-user concerns.
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Relevant certifications such as CompTIA A , Network , or equivalent are a plus.
- Prior experience in an IT help desk or similar technical support role preferred.