Districtwide Technology Support Specialist III- 1.0 FTE

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description.

JOB SUMMARY

Provide advanced on-site and phone support to users requiring technical assistance, and train users in functions and operations of computers and software. Install computer hardware and software.

ESSENTIAL JOB FUNCTIONS

• Provide advanced on-site and telephone support for users of hardware and software.
• Install Windows PCs, Chromebooks, and iPads, including applicable peripherals, software, and apps.
• Manage district technology hardware, groups, and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
• Conduct and document in-depth problem-solving research.
• Develop, test, and install new software programs and updates
• Document and review troubleshooting steps and solutions in the Help Desk ticket system.
• Diagnose hardware problems and replace components as needed.
• Develop and conduct training for use of district technology hardware and software with individuals and small groups.
• Evaluate needs of user departments and recommend hardware and software solutions.
• Diagnose complex hardware problems and replace components as needed.
• Diagnose network and related issues and make repairs as needed.
• Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
• Performs other duties as assigned.
• Maintains regular attendance.

KNOWLEDGE AND ABILITIES

• KNOWLEDGE OF:
• Advanced operation of Windows PCs, Chromebooks, and iPads, and related peripherals.
• Advanced operation of software applications used by students, teachers, and staff.
• Installation and maintenance of computer hardware, peripherals, and software.
• Proper methods of storing equipment, materials, and supplies.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of the field of specialty.
• Principles of technical writing.
• Public speaking techniques.
• ABILITY TO:
• Install computer hardware and software.
• Plan, develop, coordinate, and execute training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers, and other peripheral equipment.
• Provide assistance and technical knowledge of various software applications.
• Develop and present training sessions on the operation of computer hardware and software applications.
• Maintain current knowledge of technological advances in the field.
• Establish and maintain cooperative and effective working relationships with others.
• Communicate effectively both orally and in writing.
• Work independently on tasks as well as part of a team.

QUALIFICATIONS

Education and Experience:

• High school diploma or G.E.D. Certificate supplemented by coursework in microcomputers and software applications
• Five years of microcomputer and software operations and installation experience.
• Associate’s degree in computer information systems, networking technology, or a related field (preferred)

Licenses or Certifications:

• N/A

Special Requirements:
N/A

PHYSICAL DEMANDS

• Work is performed while standing, sitting and/or walking.
• Requires the ability to communicate effectively using speech, vision and hearing.
• Requires the use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires the ability to lift, carry, push or pull light weights, up to 30 pounds

The Fayette County Board of Education is an Equal Opportunity Employer. The Superintendent shall adhere to a policy of equal employment opportunity in all personnel matters. No person shall be subjected to discrimination in regard to employment, retention, promotion, demotion, transfer or dismissal because of race, color, religion, sex (including sexual orientation or gender identity), genetic information, national or ethnic origin, political affiliation, age or disabling condition or limitations related to pregnancy, childbirth, or related medical conditions.

Salary : $32 - $48