What are the responsibilities and job description for the Customer Service Representative position at Fayette Chamber of Commerce (GA)?
PEACHTREE CITY AIRPORT AUTHORITY
Job Description
POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: FIXED BASE OPERATION
REPORTS TO: CUSTOMER SERVICE SUPERVISOR AND AVIATION DIRECTOR
Position Summary
This is a uniformed customer service front desk position responsible for greeting customers and performing various duties associated with the FBO service desk at Atlanta Regional Airport Peachtree City Falcon Field. Work involves entering point-of-purchase sales data into the computer, operating the airport traffic advisory radio, collecting cash and credit card payments receiving and screening phone calls for the FBO operation, assisting with catering, hotel and car reservations and needs. This position ensures guest amenities are prepared and available. Representative is responsible to keep catering and guest service book current. Work is performed under the direct supervision of the aviation director and/or assistant aviation director and reviewed through the evaluation of efficiency and accuracy of duties.
Position Duties
Serves as receptionist, hostess, and concierge for the FBO; receives and screens calls; responds to requests for information by providing same or directing request to appropriate staff member; takes messages; may be required to schedule aircraft rentals and flight school instructors; responds to public complaints by directing call to appropriate staff member.
Collects cash and credit card payments for point-of-purchase sales; operates airport traffic advisory radio (UNICOM) and provides pilots with wind and runway information.
Enters data into the computer including: fuel sales; hangar/tie-down payments; aircraft rental or flight school payments; tenant and customer information. Assists bookkeeper with preparation of monthly statements and insures accuracy of data entered.
Maintains geographical knowledge of Peachtree City and surrounding communities including location of hotels, restaurants, major businesses and government offices; prepares auto rental agreements; using maps, offers to provide travel directions to transient passengers and crews; answers questions on airport related activities and businesses.
May operate courtesy van or other authority vehicles in the performance of duties.
Performs related work or duties as assigned.
Desirable Qualifications
Education and experience
High school diploma or equivalent, with training or on job experience in computer operation.
Minimum of two years experience in public contact employment with an FBO or other aviation related business is desired.
Any equivalent combination of education and experience may be considered.
Knowledge, Skills And Abilities
General knowledge of aircraft and radio communication operations.
Demonstrated knowledge of modern office practices, methods, equipment and standard clerical procedures.
Demonstrated skill in operating a computer, adding machine and typewriter.
Demonstrated ability to understand moderately complex instructions regarding computer functions.
Ability to prepare sales invoices and daily reports.
Demonstrated experience to communicate clearly and effectively, orally and in writing.
Ability to complete job functions with frequent disruptions.
Ability to establish and maintain an effective working relationship with employees and the general public.
Must have ability to adhere to customer service policy and training.
Required Uniform / Appearance
Must present a clean, neat, well groomed appearance.
Must adhere to company uniform policy.
Uniform must be kept complete and in good appearance.
Other Job Requirements
Must be a minimum of 21 years of age.
Must possess and maintain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
Must have the ability to drive and operate Authority vehicles and equipment in a safe and efficient manner.
Must have the ability to successfully pass a drug screen test.
Must have the ability to work a varied schedule, including nights, weekends, and holidays.
Job Description
POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: FIXED BASE OPERATION
REPORTS TO: CUSTOMER SERVICE SUPERVISOR AND AVIATION DIRECTOR
Position Summary
This is a uniformed customer service front desk position responsible for greeting customers and performing various duties associated with the FBO service desk at Atlanta Regional Airport Peachtree City Falcon Field. Work involves entering point-of-purchase sales data into the computer, operating the airport traffic advisory radio, collecting cash and credit card payments receiving and screening phone calls for the FBO operation, assisting with catering, hotel and car reservations and needs. This position ensures guest amenities are prepared and available. Representative is responsible to keep catering and guest service book current. Work is performed under the direct supervision of the aviation director and/or assistant aviation director and reviewed through the evaluation of efficiency and accuracy of duties.
Position Duties
Serves as receptionist, hostess, and concierge for the FBO; receives and screens calls; responds to requests for information by providing same or directing request to appropriate staff member; takes messages; may be required to schedule aircraft rentals and flight school instructors; responds to public complaints by directing call to appropriate staff member.
Collects cash and credit card payments for point-of-purchase sales; operates airport traffic advisory radio (UNICOM) and provides pilots with wind and runway information.
Enters data into the computer including: fuel sales; hangar/tie-down payments; aircraft rental or flight school payments; tenant and customer information. Assists bookkeeper with preparation of monthly statements and insures accuracy of data entered.
Maintains geographical knowledge of Peachtree City and surrounding communities including location of hotels, restaurants, major businesses and government offices; prepares auto rental agreements; using maps, offers to provide travel directions to transient passengers and crews; answers questions on airport related activities and businesses.
May operate courtesy van or other authority vehicles in the performance of duties.
Performs related work or duties as assigned.
Desirable Qualifications
Education and experience
High school diploma or equivalent, with training or on job experience in computer operation.
Minimum of two years experience in public contact employment with an FBO or other aviation related business is desired.
Any equivalent combination of education and experience may be considered.
Knowledge, Skills And Abilities
General knowledge of aircraft and radio communication operations.
Demonstrated knowledge of modern office practices, methods, equipment and standard clerical procedures.
Demonstrated skill in operating a computer, adding machine and typewriter.
Demonstrated ability to understand moderately complex instructions regarding computer functions.
Ability to prepare sales invoices and daily reports.
Demonstrated experience to communicate clearly and effectively, orally and in writing.
Ability to complete job functions with frequent disruptions.
Ability to establish and maintain an effective working relationship with employees and the general public.
Must have ability to adhere to customer service policy and training.
Required Uniform / Appearance
Must present a clean, neat, well groomed appearance.
Must adhere to company uniform policy.
Uniform must be kept complete and in good appearance.
Other Job Requirements
Must be a minimum of 21 years of age.
Must possess and maintain a valid driver’s license issued by the State of Georgia for the type of vehicle or equipment operated.
Must have the ability to drive and operate Authority vehicles and equipment in a safe and efficient manner.
Must have the ability to successfully pass a drug screen test.
Must have the ability to work a varied schedule, including nights, weekends, and holidays.