What are the responsibilities and job description for the Customer Service Representative - Water System position at Fayette Chamber of Commerce (GA)?
This is a full-time position with benefits. This position is responsible for participating in customer service operations.
Major Duties Include But Are Not Limited To
To Apply - Fayette County, GA
Major Duties Include But Are Not Limited To
- Answers incoming telephone calls, email, and faxes regarding customer inquiries and complaints.
- Operates and balances cash drawer.
- Assists customers with questions and payment options.
- Takes orders for new service and terminations; organizes new service agreements and mails to customers.
- Assists field technicians in locating addresses and transponder numbers for water meters.
- Documents work orders for customers who need assistance.
- Adjusts customer bills as appropriate.
- Mails and receives name and address change forms.
- Attends safety meetings and other mandated classes.
- Posts daily meter readings and compiles final bill process for terminated customer accounts.
- Maintains records of new meter purchases, installation sheets and new meter accounts.
- Issues unmetered water permits, maintain records of unmetered water usage & outstanding permits.
- Coordinates work with field staff regarding service request, disconnection of service, customer complaints, hydrant flushing and meter installations.
- Maintains annual list of top ten water and sewer users.
- Receives general Water System office deliveries and distributes items to various groups within the Water System.
- Performs other related duties as assigned.
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
- Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.
To Apply - Fayette County, GA
Salary : $41,368