What are the responsibilities and job description for the Collector position at Fawcett Collecting Company?
Fawcett Collecting Company is a respected organization based in Lima, Ohio, United States. The company is dedicated to offering reliable and efficient services to its clients, ensuring high levels of satisfaction and trust. Known for its commitment to excellence, Fawcett Collecting Company has built a strong reputation in the community. As part of its growth, the company is seeking talented individuals to join its team and contribute to its mission of delivering outstanding service.
This is a full-time, on-site role for a Collector at our Lima, Ohio location. The Collector will be responsible for contacting clients to arrange payment plans or collect overdue payments, maintaining accurate records of transactions, and resolving any outstanding account issues or disputes. Daily tasks may also include researching client account histories, negotiating payment terms, and providing excellent customer service to address and resolve any concerns raised by clients. This position requires effective communication and problem-solving skills as well as strong organizational abilities.
- Excellent verbal and written communication skills, with the ability to interact professionally with clients
- Experience in negotiation, conflict resolution, and customer service
- Proficient in record-keeping, data entry, and basic financial or account management tasks
- Strong organizational and time-management abilities, with attention to detail
- Proficiency in using computer systems, databases, and office software such as Microsoft Office
- Ability to work independently in an on-site environment
- Prior experience in collections or a similar role is a plus
- High school diploma or equivalent; additional education or certifications in finance or accounting are beneficial