What are the responsibilities and job description for the Floor Manager position at Fausto?
Fausto, a modern, Brooklyn Italian restaurant seeks experienced Floor Manager to join our team. Helmed by seasoned hospitality professionals with a proven track record in NYC, as well as tastemakers in both food and beverage, we are looking for a polished manager and encouraging self-starter to work alongside our General Manager and our FOH team to promote operational excellence in our restaurant. The perfect candidate will use their attention to detail, enthusiasm, knowledge of food and wine and drive to further shape a positive guest experience.
Job responsibilities:
- Ensure that all FOH staff are aware of and fulfilling their job responsibilities
- Be fully conversant with the restaurant's wine list and overall beverage program
- Provide direct customer engagement while adhering to standards of service; engaged, friendly and attentive customer service to all guests
- Liaise with BOH throughout service about relevant issues
- Report FOH findings at weekly Operations Meetings
- Be fully conversant with every aspect of the company's emergency, health, safety and fire procedures
- Ensure you are aware of, and that you enforce all the company policies
- Liaise with the restaurant's external Human Resources partner to report HR-related issues
- Follow and adhere to all standards set forth by the NYC Department of Health
- Ensure that all potential and real hazards are reported immediately and rectified
- Ensure the safety of the persons and the property of all within the premises
Knowledge, Skills and Abilities
- 1-3 years of previous hospitality and management experience; NYC experience or major market preferred
- Wine knowledge and a passion for NYC dining scene
- Proven organizational and verbal communication skills; strong customer service background
- Demonstrates an outgoing, friendly disposition to support guest relations
- Tech savvy; proficient in Google Applications specifically Gmail, Google Drive and Google Calendar; InDesign experience a plus
- Ability to lift up to 30 pounds
- Required to sit, stand and bend
Job responsibilities:
- Ensure that all FOH staff are aware of and fulfilling their job responsibilities
- Be fully conversant with the restaurant's wine list and overall beverage program
- Provide direct customer engagement while adhering to standards of service; engaged, friendly and attentive customer service to all guests
- Liaise with BOH throughout service about relevant issues
- Report FOH findings at weekly Operations Meetings
- Be fully conversant with every aspect of the company's emergency, health, safety and fire procedures
- Ensure you are aware of, and that you enforce all the company policies
- Liaise with the restaurant's external Human Resources partner to report HR-related issues
- Follow and adhere to all standards set forth by the NYC Department of Health
- Ensure that all potential and real hazards are reported immediately and rectified
- Ensure the safety of the persons and the property of all within the premises
Knowledge, Skills and Abilities
- 1-3 years of previous hospitality and management experience; NYC experience or major market preferred
- Wine knowledge and a passion for NYC dining scene
- Proven organizational and verbal communication skills; strong customer service background
- Demonstrates an outgoing, friendly disposition to support guest relations
- Tech savvy; proficient in Google Applications specifically Gmail, Google Drive and Google Calendar; InDesign experience a plus
- Ability to lift up to 30 pounds
- Required to sit, stand and bend
Salary : $72,000 - $78,000