IT Support Specialist

Position Summary:

Faulconer Construction is seeking a junior-level IT professional to expand the Technology team. This individual will provide first-tier IT support for the company helpdesk, resolving and triaging users’ technology related issues. Qualified candidates will also be responsible for providing service on existing PC, Apple Mobile Devices, and networking equipment.

Position responsibilities:

• Provide first-tier IT support for the company helpdesk. Helps to triage issues and escalate as necessary to ensure users’ needs are met in a timely manner.
• Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
• Windows PC setup/management utilizing enterprise deployment services for company specific applications and policies.
• Apple iOS device (iPhone/iPad) setup/management utilizing enterprise deployment services for company specific applications and policies.
• User administration, email setup, company specific application account setup
• Helps to manage and maintain inventory of company assets.
• Provide general tech support, infrastructure management and troubleshooting
• Serve as training and support resource for end users.
• Fulfilling other duties as assigned by the IT Director.

Essential Skills:

• A solid grasp of time management and the ability to prioritize problems as they arise
• Knowledge of Microsoft products and Windows OS
• Familiarity with Apple Mobile Device Management
• Solid troubleshooting and helpdesk skills in support of office and field personnel
• The ability to write cohesive and a cogent tutorial, how-to, or other informative support materials to assist users
• Data management and reporting from SQL and Oracle data systems knowledge preferred but not required (Power Bi, Microsoft Power Platform)
• Strong interpersonal and communications skills dealing with basic or first-time users
• Ability to seek out opportunities to further the goals of our strategic plan for Technology
• Ability to work on multiple projects simultaneously with minimal direct supervision
• Provide direct support in a professional and courteous manner.

Education and Experience:

Minimum: High School graduate with appropriate certification in PC, Mac and networking skills and one to two years of working experience.

Physical demands and work environment:

Occasional travel to the area offices in support of office administrators and field personnel. Fair amount of walking from one task to another, and occasional heavy lifting up to 50 pounds.