What are the responsibilities and job description for the Account Manager position at FatCat Strategies?
We're looking for an experienced Account Manager who is genuinely excited about digital marketing and ready to own a roster of client accounts, managing them independently at a real agency.
The right candidate has the confidence to lead client relationships, the professionalism to represent our agency well, and the organizational chops to keep multiple accounts running smoothly at once. If that sounds like you, keep reading.
The Role
As an Account Manager, you'll be embedded in our agency's day-to-day operations, managing client accounts and serving as the primary point of contact for the clients on your roster. You'll be trusted to manage your accounts with minimal oversight, while collaborating closely with our broader team. This role is intentionally broad — digital marketing agencies require people who can shift gears quickly, stay organized under pressure, and juggle competing priorities without dropping the ball.
What You'll Do
Client & Account Management
- Own client relationships and serve as the main point of contact on your accounts
- Lead client calls, presenting performance and strategy with confidence
- Maintain organized client documentation, notes, and project files
- Manage onboarding processes for new clients and projects
Project Management & Organization
- Independently manage timelines, deliverables, and priorities across multiple accounts
- Create, assign, and track tasks to keep deliverables on schedule
- Keep shared folders, client files, and internal resources clean and up to date
- Proofread internal and client-facing documents with a sharp eye for detail
- Review automations, websites, and workflows to ensure quality and flag issues
Tracking & Performance
- Oversee performance on multiple platforms
- Build and deliver client-facing reporting and performance documentation
- Maintain internal hubs and system documentation
Sales & Growth
- Identify opportunities to expand or upsell services within existing accounts
- Support the sales process on new accounts when needed, from pitch support to onboarding
- Confident communicator, both with clients and internally
- Highly organized with strong project management skills across multiple accounts
- Demonstrates leadership: takes ownership, follows through, doesn't wait to be told what to do next
- Solution-first problem solver
- Comfortable contributing to sales conversations or helping close new business when needed
- Flexible and adaptable — agency work is fast-moving and no two days are the same
- Strong attention to detail and pride in delivering quality work
- Comfortable with Google Drive, email, and basic digital tools
- Relevant Bachelor's Degree (Marketing, Business, Communications, etc.)
Preferred Qualifications
- Experience in SEO/AI, PPC/Paid Ads, Web and/or home improvement/home services Industry knowledge
- Experience with ClickUp or similar project management tools
- Knowledge of or experience in the home improvement industry
- 2 years of experience