What are the responsibilities and job description for the Call Center Customer Service Representative position at Fasttrack Staffing, Inc.?
We are hiring for a Customer Service Representative in Ocala.
(This is a fully onsite position. Remote work is not available.)
Work Schedule: Monday - Friday, 8 hr. shift between 9am-8pm
Pay Range: Starting $17/HR DOE
About the Role:
We're looking for a Customer Care Specialist to join our fast-paced call center team. You’ll be the first point of contact - answering questions, resolving issues, and ensuring each customer feels supported and heard. This role is essential to delivering excellent service throughout the mortgage life cycle.
Key Responsibilities:
- Provide top-tier customer support in both English and Spanish (Bilingual is an asset)
- Handle inbound and outbound calls using Five9
- Assist borrowers with payments, account questions, and issue resolution
- Maintain accurate records in FICS’ Mortgage service
- Follow all compliance and privacy guidelines
- Meet daily performance goals (call times, quality, customer satisfaction)
- Escalate issues when needed with clear documentation
- Support outbound call campaigns and other administrative tasks
What You Bring:
- High school diploma or GED (Associate’s or higher preferred)
- 1–2 years of experience in customer service or a call center (mortgage or financial services preferred)
- Strong communication skills and attention to detail
- Familiarity with Five9 and/or FICS is a plus
- Knowledge of privacy and compliance rules (FDCPA, etc.)
- Professional, calm, and empathetic under pressure
Tech Skills:
- Proficient in Microsoft Office (Word, Excel, etc.)
- Comfortable with typical office and call center equipment
- Physical Requirements:
- Ability to sit and work at a computer for extended periods
- Clear speaking voice and hearing
- Lift up to 10 lbs occasionally
This is a drug free workplace. All applicants must be willing to submit to a drug test and background check.
Recruiting Manager: Lauren Fleming
#IND2
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you understand this is in person work? Our client does not offer remote work.
Experience:
- Call Center CSR: 1 year (Required)
Work Location: In person
Salary : $17