What are the responsibilities and job description for the Office Coordinator position at FastTek?
Office Coordinator #1064532
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
About the role:
This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow up activities are completed on time.
The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.
What you'll do:
Required qualifications:
Preferred qualifications:
What success looks like:
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life. Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
About the role:
This role will support the Warranty Legislation Lead by coordinating dealer post-verification activities and maintaining accurate records of dealer requests. This role is responsible for communicating with dealers, monitoring responses, tracking open items, and ensuring follow up activities are completed on time.
The ideal candidate is organized, detail-oriented, comfortable managing multiple priorities, and able to communicate clearly and professionally with dealership personnel and internal stakeholders through email.
What you'll do:
- Send clear, professional email communications to dealers regarding post-verification requests and required follow-up actions.
- Track dealer requests, post-verification requests, response status, due dates, and outstanding items using established tracking tools.
- Monitor incoming dealer responses and identify requests that require additional information or follow-up.
- Follow up with dealers when responses are incomplete, overdue, or require clarification.
- Maintain accurate and up-to-date documentation for each request and verification activity.
- Escalate unresolved dealer issues, recurring concerns, and potential compliance risks to the Warranty Legislation Lead.
- Prepare routine status updates summarizing open requests, completed verifications, overdue items, and issues requiring attention.
- Coordinate with internal team members to resolve questions and keep post-verification activities moving forward.
- Follow established procedures, communication standards, and data-handling requirements.
- Support continuous improvement of request-tracking and dealer follow-up processes.
- Monitor Retail Rate and Post Verification Shared mailboxes for request and questions.
Required qualifications:
- Strong written and verbal communication skills.
- Excellent organization and attention to detail.
- Ability to manage multiple requests, deadlines, and follow-up activities simultaneously.
- Comfortable communicating professionally with external contacts, including dealership personnel.
- Experience using Microsoft Outlook, Excel, and Teams or comparable business tools.
- Ability to work independently, prioritize daily activities, and escalate issues appropriately.
- Ability to maintain accurate records and handle business information with discretion.
Preferred qualifications:
- Experience in automotive, dealership operations, warranty, customer service, compliance, or a related business process.
- Experience maintaining trackers, preparing status reports, or monitoring service-level deadlines.
- Familiarity with Microsoft SharePoint, PowerApps, Power BI, or similar workflow and reporting tools.
- Associate degree or equivalent business experience.
What success looks like:
- Dealer communications are timely, clear, professional, and appropriately documented.
- Post-verification requests and dealer follow-ups are accurately tracked from initiation through completion.
- Open and overdue items are visible, actively managed, and escalated when necessary.
- The Warranty Legislation Lead has reliable status information to support workload prioritization and compliance decisions.
- Request-tracking information remains accurate and supports efficient team reporting.
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
- Medical and Dental (FastTek pays majority of the medical program)
- Vision
- Personal Time Off (PTO) Program
- Long Term Disability (100% paid)
- Life Insurance (100% paid)
- 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.