IT Operations Support Specialist

IT Operations Support Specialist #1037112
Job Description:

• Dearborn Engine manufactures the 5.2L, 5.0L, 2.3L and 2.0L liter engines to support multiple vehicles across Company.
• Detroit Chassis manufactures the fleet striped down chassis for fleet sale vehicles.
• Company Construction Site Services and Gate 4 Medical are sites that support the complex for all plants within it.
• The complexities of the job require the ability to travel between locations.
• This position provides an excellent opportunity to apply IT Skills to manufacturing but to also acquire manufacturing experience from Assembly and Powertrain plants.
• As part of your job responsibilities, you will interface and support IT infrastructure and applications that are used to make new and exciting vehicles, engines, and components.
• You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, error proofing and the manufacturing execution systems within multiple facilities.
• The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all responsible manufacturing applications meet Company's productivity goals.

Skills Required:

• IT Operations
• Systems Management
• Network Administration
• Operating Systems
• Network Protocols & Standards
• Technologies
• Operations Support Systems
• Microsoft Windows
• Microsoft SharePoint
• Desktop Applications
• Microsoft Office
• Technical Troubleshoot
• System Administration
• IT Support
• Technical Customer Support
• Support/Services
• Microsoft Outlook
• Technical Support
• Microsoft Excel

Experience Required:
Job Requirements:

• A strong desire to learn manufacturing operations and business practices from an IT perspective is required.
• Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.
• A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.
• A willingness to learn, adapt and embrace new technologies is key.

Experience Preferred:
The successful candidate will have or be willing to quickly learn the following items:

• Experience with Server administration; Windows (2016 ) and/or Linux
• Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation.
• Willing to learn Cisco software-defined architecture (SDA) troubleshooting and implementation.
• Knowledge of Windows server and Windows Active Directory/ADFS
• Experience with VM servers (vSphere).
• Experience with Android and iOS, iPhones, iPads.
• Experience with Office365.
• Experience with SharePoint.
• Experience with Office automation, Windows, PC's & Printers
• Experience with handheld scanners and imagers.
• Any plant floor automation experience is highly desired (Control systems, PLC's, etc.), but not required.
• PowerShell scripting is desired, but not required.

Education Required:

• High School Diploma / GED

Additional Information:
Responsibilities:

• Support a multi-shift operation in a manufacturing plant.
  • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary.
• Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.
• Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.
• Focus on the integration / long term maintenance of applications and hardware.
• Ensure accountability for managing assignments and workload assigned.
• Develop, maintain, and share, accurate support documentation.
• Support of local network equipment in a Cisco based environment.
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.
• Coordination and management of repairing, receiving, staging, setup, configuration, transportation, installation, deployment, support, patching, maintenance, monitoring, moves, inventory, and decommissioning of plant IT infrastructure components and associated software that includes the following platforms:
  • Desktop, Laptop PCs, Workstations, Servers and other PC based hardware (Windows, UNIX, and Linux)
  • Printers, Plotters, Embossers and related peripheral devices.
  • Barcode Readers & Scanners, Transponders, and RFID Tags and related equipment.
  • In Plant communication devices such as phones, pagers, and radios
  • Plant Networks Onsite Position Candidate can work multiple shifts (Days, Afternoons, Midnights) - Times vary for each shift

Additional Info:

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.