IT Operations Support

• This role involves acting as the primary IT liaison, driving the employee technology experience, managing local IT projects and budgets, and ensuring alignment with global IT strategies while advocating for local site needs.
• You will be instrumental in fostering strong relationships with local skill teams and business customers, serving as the primary "face-off" to ensure IT services meet evolving needs and influence the IT roadmap for an enhanced employee experience.
• The position requires a focus on problem resolution, continuous improvement, and maintaining robust security and compliance across all site IT operations
  
  

Key Responsibilities

• Site IT Operations & Support: Leads the management and maintenance of all site IT infrastructure, hardware, software, and network resources across assigned non-manufacturing, research, and advanced engineering sites in SouthEast Michigan. Ensure robust field operations support to ensure superior employee technology experience.
• Project & Initiative Implementation: Oversees the successful local implementation of global IT initiatives, including new projects, technology upgrades, and tech refresh programs, ensuring successful deployment and integration at the site level.
• Business Relationship Management: Serve as the primary "face-off" for local skill teams and business customers, fostering strong relationships and ensuring IT services meet their evolving needs. Act as a voice of the customer to influence the IT roadmap and drive requirements for enhanced employee experience.
• Local Project Management: Take on project management roles for local IT projects funded by site-specific business units or skill teams, overseeing them from initiation to successful completion.
• Team Leadership & Development: Potentially lead and mentor a team of L2 support ensuring they are equipped to provide high-quality on-site and remote support, and fostering a culture of continuous improvement and technical excellence.
• Security & Compliance: Oversee the implementation and adherence to IT security policies and compliance standards, protecting data, network access, and information assets at the sites.
• Problem Resolution & Continuous Improvement: Identify problematic IT areas, implement strategic solutions, and drive continuous improvement initiatives to enhance IT service delivery and efficiency.
  
  

Skills Required

• Automation
• Dns
• Firewalls
• Front End (Software Engineering)
• HW/SW Installation
• IT Operations
• Infrastructure Applications
• Asset Management
• Backup Software
• Authentication
• Computer engineering
• Critical Thinking
• Firmware & OS Updates
• Hardware Experience
• Batch Processing
• Client Facing
• Communications
• Customer Service
• Customer Support
• Desktop Support
• Desktop Applications
• GPIRS
• IT Solutions
• Analytical
• Change control
• Cisco Networks
• Customer Experience
• Customer Relationship Management
• Data Analysis
• Employee Engagement
• Microsoft Office
• Network Engineering
• Change Management
• Client Management
• Computer Security
• Computer Vision
• Connectivity
• Continuous Improvement Process
• Data Migration
• Distributed Control Systems
• IT Support
• Ad Hoc Reporting
• Application Support
• Backup
• Client Services
• Client Delivery
• Computer Hardware
• Configuration Management
• Cyber Security
• Distributed Computing
• Active Directory
• Analytical skills
• Customer Insight
• DHCP
• Cisco
• Customer Satisfaction
• Data Management
• Information Management
• Information Security
  
  

Experience Required

• Senior Associate Exp: 3 to 5 years of progressive experience in IT operations, infrastructure management, or a related field.
• Proven experience supporting non-manufacturing, research, or advanced engineering environments is highly desirable.
• Background in project management.
• Comprehensive understanding of IT infrastructure components (networking, servers, cloud services, end-user computing).
• Familiarity with IT Service Management (ITSM) frameworks (e.g., ITIL).
• Knowledge of cybersecurity best practices and data protection regulations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to engage effectively with technical teams and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
• Customer-centric mindset with a focus on enhancing the employee technology experience.
  
  

Experience Preferred

• BSc (Comp Sci, Info Tech or related field) Certifications such as ITIL, PMP, or relevant technical certifications (e.g., Cisco, Microsoft, AWS).
• Experience with advanced engineering tools and software common in R&D environments.
• Familiarity with IT ecosystem and corporate culture.
  
  

Education Required

• Bachelor's Degree
• Associate Degree
  
  

Additional Info

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also, Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
  
  

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

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AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at info@fasttek.com.