What are the responsibilities and job description for the Customer Service Representative position at Fastsigns¬Surprise, Az?
Customer Service Representative
As a Customer Service Representative at FastSigns Surprise, you will be responsible for all sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service.
RESPONSIBILITIES
Greet walk-in customers and identifying customer needs and make recommendations
Estimating projects from business cards, decals and banners to large scale projects such as monument panels and illuminated building signs
Working with customers via email and phone for all stages of the projects
Partnering and coordinating resources and vendors that need to be outsourced
Answering phone calls
Following up on company lead emails
Process payments and invoices
Partnering with a team of Graphic Designers, Production Specialists, and Installers
Communicates with customers on order status and changes in the production schedule
Maintains an attractive retail environment (clean, organized, and functional)
Helps as needed with reports, close-out, invoices, and required paperwork
Identifies and resolves customer satisfaction issues
QUALIFICATIONS
High School Diploma or GED required
Excellent customer service and people skills
2-3 years of retail experience, preferably in other sign or fabrication shops
Must have strong organizational skills with a sense of urgency in a fast paced environment
Experience working under pressure with multiple tasks/projects
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills