What are the responsibilities and job description for the Center Sales & Customer Service (Full Time) position at FASTSIGNS® of Draper/Riverton?
Company Description FASTSIGNS® is a signage, graphics, and visual communications partner that delivers comprehensive solutions to help organizations increase visibility and achieve business goals. The company serves customers of all sizes and across a wide range of industries, providing tailored sign and graphic solutions. Services include custom signs, graphics, printing, promotional products, and related marketing support. FASTSIGNS® focuses on combining creative design, quality production, and customer-centered service to enhance brand presence and messaging. Team members collaborate closely with clients to bring visual communication ideas to life from concept through completion.
Role Description The Center Sales & Customer Service role is a full-time, on-site position based at FASTSIGNS® of Draper/Riverton in Draper, UT. This role is responsible for welcoming walk-in and call-in customers, identifying their signage and visual communication needs, and providing consultative guidance on available solutions. Day-to-day tasks include preparing quotes, processing orders, coordinating project details, and ensuring clear communication between customers, design, and production teams. The role also involves managing follow-ups, maintaining accurate customer records, and supporting center sales initiatives through proactive outreach and lead nurturing. Team members are expected to contribute to a positive, professional environment and uphold fast, reliable, and service-focused standards.
Qualifications
- Strong Communication skills, including active listening, clear speaking, and professional writing.
- Proven Customer Service skills with a focus on responsiveness, problem-solving, and relationship building.
- Sales skills, including consultative selling, upselling, and managing a basic sales pipeline.
- Experience in Training or coaching teammates or new hires, and familiarity with Sales Management concepts is beneficial.
- Basic computer proficiency, including use of CRM or point-of-sale systems, email, and office productivity tools.
- Ability to work on-site full time in Draper, UT, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
- Prior experience in retail, print, signage, or a customer-facing business environment is preferred but not required.
- High school diploma or equivalent required; additional education in business, marketing, or a related field is a plus.