Inside Sales & Customer Solutions Specialist

Job Summary

We are looking for an energetic, organized, and highly motivated Inside Sales Representative to join our growing sign company.

This is not a traditional order-taking position. We are looking for someone who enjoys solving problems, working with customers, learning technology, and finding better ways to get things done.

Our company is actively using AI and automation to streamline our sales and customer-service processes. The right person will embrace these tools and use them to spend less time on repetitive administrative work and more time helping customers and growing sales.

What You'll Do

• Communicate with customers by phone, email, and other channels to understand their signage needs
• Ask the right questions to determine the best solution for each customer
• Prepare and follow up on estimates and sales opportunities
• Develop relationships with existing customers and identify opportunities for additional business
• Coordinate with our design, production, and installation teams to move projects from sale to completion
• Follow up on open estimates and help move opportunities toward a decision
• Use AI tools and automation to improve speed, accuracy, communication, and customer service
• Identify opportunities to improve our sales processes and eliminate unnecessary work
• Take ownership of customer problems and find solutions rather than simply passing problems to someone else

What We're Looking For

The ideal candidate is:

• A problem solver who enjoys figuring things out
• Customer-focused and able to communicate professionally with a wide variety of people
• Comfortable with technology and excited about learning new software and AI tools
• Curious and willing to ask questions to fully understand a customer's needs
• Organized and detail-oriented
• Fast and responsive without sacrificing accuracy
• Self-motivated and able to work independently
• Accountable and willing to take ownership of projects from beginning to end
• Sales-minded, with the ability to recognize opportunities and confidently ask for the business
• Comfortable managing multiple customers and projects at the same time

You Might Be a Great Fit If...

You are the type of person who hears:

"We've got a problem."

and thinks:

"Let me figure out how we can solve it."

You don't need to know everything about the sign industry when you start. We can teach you the products and processes.

What matters more is that you are smart, curious, dependable, comfortable with technology, and willing to learn.

Technology & AI

We are looking for someone who sees AI as a tool that makes them more effective—not as something to be avoided.

We are intentionally building a modern sales process that uses AI and automation to handle repetitive tasks such as researching previous orders, preparing information, drafting customer communications, follow-ups, and other administrative work.

You will be expected to learn and use these tools.

Experience

Experience in inside sales, customer service, account management, construction, signage, printing, or a related industry is helpful but not required.

We are willing to train the right person who has the right attitude and ability to learn.

Experience with any of the following is a plus:

• Inside sales or account management
• Signage or large-format printing
• CRM or estimating software
• Adobe Creative Suite or other design software
• AI tools and automation

What Success Looks Like

In this position, success means:

• Customers receive fast, professional responses
• Estimates are accurate and get out the door quickly
• Opportunities are consistently followed up on
• Customers trust you to solve their problems
• Projects move smoothly from sales to production
• You identify additional opportunities with existing customers
• You continuously find ways to improve how we work
• You become someone our customers and team can rely on

Why Join Us?

You'll be joining a growing sign company where you won't be stuck doing things "the way we've always done them."

We are actively improving our processes, investing in technology, and finding ways to use AI to make our team more efficient.

If you enjoy sales, problem-solving, technology, and working with people, we'd like to hear from you.

Apply today and tell us why you think you'd be a good fit for our team.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $20 - $25