What are the responsibilities and job description for the Customer Service Representative position at FASTSIGNS #177901?
FASTSIGNS of Merritt Island is hiring for a Customer Service Representative to join our team!
Do you have previous experience in a Sign & Graphics Business?
Are you currently a Customer Service Representative in a Sign & Graphics business?
Job highlights:
Do you have previous experience in a Sign & Graphics Business?
Are you currently a Customer Service Representative in a Sign & Graphics business?
Job highlights:
Strong verbal and written communication skills
Must have experience with Adobe Illustrator on a PC to design and prep files for printing and production processes.
The ideal candidate is a creative, self-motivated team player who can work in a fast-paced, deadline driven environment and who is determined to make every project his or her absolute best.
Benefits/Perks:
- Competitive Pay
- Paid Vacation and Holidays
- Performance Bonus
- Ongoing Training Opportunities
RESPONSIBILITIES
- Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
- Demonstrate the ability to carry on a business conversation with customers and decision makers.
- Develop a complete understanding of products, pricing and proposal models.
- Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
- Prepare estimates and establish/maintain estimate follow-up procedures and ensure timely delivery of finished orders.
- Communicate with customers on order status and changes the production schedule.
- Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
- Maintain an attractive retail environment (clean, organized and functional).
- Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
- Participate in center staff and sales meetings.
- Establish and maintain effective team relationships with all support departments.
- Adhere to all company policies, procedures and business ethics codes.
- Contact customers after order pick-up/delivery to confirm customer satisfaction.
- Build long-lasting relationships by turning prospects into long term clients.
- Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
- 2-3 years of retail or inside sales with excellent customer service experience
- High school diploma or equivalent
- Proficient computer and internet skills, including Microsoft Office suite.
- Experience with Adobe Illustrator, Photoshop, Adobe Suite
- Previous sign or print industry experience a plus
- Outgoing, responsive, eager to learn and has the ability to build relationships
- Great listening, organization and communication skills
- Basic math skills
- Able to sit for long periods (4 hours or more)
- Able to view a computer screen for long periods (4 hours or more)
- Able to work under pressure to output high volume, high-quality work
- Able to use light power equipment
- Able to work effectively in a team environment
- Able to work without direct supervision
- Prompt, reliable, and responsible
Experience:
- Graphic design: 1 year (Required)
- Adobe Creative Suite: 1 year (Required)
- Adobe Illustrator: 1 year (Required)
- Sign Industry: 1 year
Work Location: In person
Job Type: Full-time
Job Type: Full-time
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
Salary : $18 - $20
