What are the responsibilities and job description for the Service Coordinator position at Fastpak Systems?
Job Title: Service Coordinator – Packaging Service Department
Location: Marietta, GA
Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Employment Type: Full-Time | On-Site
About the Role:
We are looking for a highly organized and customer-focused Service Coordinator to join our Packaging Service Department. This role is essential in supporting our technicians, ensuring a seamless service experience for our customers, and maintaining the flow of service operations.
Key Responsibilities:
· Schedule service technicians and coordinate installation timelines
· Manage incoming service requests and ensure timely response and resolution
· Communicate with customers to provide updates and exceptional support
· Create and process invoices for service tickets accurately and promptly
· Coordinate equipment shipments and ensure installations are scheduled and completed
· Maintain and track preventative maintenance programs
· Source, order, and track parts needed for service calls and installations
· Review equipment schematics to assist with troubleshooting and part identification
· Work closely with service and tool technicians to streamline operations and meet deadlines
Qualifications:
· Strong computer skills; proficient in MS Office and service management software
· Ability to read and interpret equipment schematics
· Excellent organizational and multitasking abilities
· Outstanding communication and customer service skills
· Deadline-driven with a proactive mindset
· Prior experience in a service coordinator or similar role preferred
· Experience in packaging or related technical industries is a plus