Sr. Applications Analyst-Ambulatory

Job Purpose: The Epic Senior Analyst, Ambulatory is responsible for configuring, modifying, testing, and maintaining software applications. Coordinate all issues that arise during the project for the application area. Builds collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system. Be a mentor to other analysts and team members. Lead more difficult or larger scope projects.

Essential Duties and Responsibilities

• Acting as the primary support contact for the Ambulatory application’s end-users 
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them 
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with EPIC software 
• Identifying and implementing request changes to the system 
• Serving as a liaison between end users’ workflow needs and EMR implementation staff 
• Performing in a senior analyst role and teaching, training, and guiding analysts to solutions
• Maintaining regular communication with your vendor representatives including participating in weekly project team meetings 
• Working with vendor representatives, organizations business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline. 
• Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visit and other integrated sessions 
• Participating in training and working with end users 
• Troubleshooting problems and questions 
• Reviewing the status of projects and issues on an ongoing basis with leadership 
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones 
• Taking ownership and leading projects involving multiple teams or team members
• Performing and completing build tasks in more difficult application areas  
• Adhering to service level agreements in incident and task management
• Appropriately escalating issues to team lead and management 
• Attending and participating in workgroup and steering meetings
• Preparing agendas and performing system demonstrations for stakeholders
• Reviewing and completing NoVA notes and upgrades within the project timelines
• Maintaining all applicable certifications and ensuring CEE’s are up to date
• Translating operational requests into EMR build tasks

Additional Duties and Responsibilities

• Accomplishes all tasks as assigned or become necessary

Qualifications

Education:

• Associates in Information Technology or Bachelor’s Degree in Information Technology or related field, preferred
• At least 5 years Epic experience

Training and Certification:

• Epic certification(s)/accreditation(s) is required in the primary application for the position
  • Epic Care Ambulatory- Required
• Other certification examples would be
• Welcome
• EpicCare Link
• MyChart
• Healthy Planet/Compass Rose
  • At least 1 or more additional certifications in application areas, Preferred

Knowledge, Skills, and Abilities:

• Configures, modifies, tests, implements, maintains and supports applications software. Develops thorough application knowledge within specific areas of focus. Write and maintain system documentation. 
• Understands the workflow and business requirements and has the ability to build/modify the system to meet business specifications. Thorough understanding of possible ramifications to business process as well as other system applications. 
• Demonstrating flexibility with respect to changing end-user business needs 
• The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible 
• The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner 
• The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others 
• The ability to communicate information clearly and concisely with project leadership and subject matter experts. 
• The ability and willingness to learn new software and systems 
• Listening Attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy 
• Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence 
• The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures 
• Being prepared and performing presentations and demonstrations for stakeholders and leadership in a way that can be easily understood
• Ability to independently hold workgroup sessions with multiple teams with prepared agendas and topics.

Language Skills:

Ability to communicate well in writing and in person. Ability to read and interpret common medical terminology and abbreviations.

Expectation of Employee

• Adheres to company Policy and Procedures
• Maintains confidentiality of patient information as regard to HIPAA laws
• Acts as a role model within the corporate location and clinical centers
• Works as a team player
• Uses strong attention to detail
• Performs duties as workload necessitates
• Maintains company confidentiality in all areas
• Maintains a positive, respectful attitude, high team spirit and morale
• Uses tact in all personal interactions
• Demonstrates flexible and efficient time management and ability to prioritize workload
• Consistently reports to work on time for scheduled shift, prepared to perform duties of position
• Required OnCall time with rotating schedule and scope defined by management