IT Desktop Support

Position: Corporate Field Services Technician

SPOTLIGHT CALL: Friday, December 5th at 10:30am EST
Please see posting chat for call details.

Location: Onsite – Painted Post, NY
Schedule: Monday–Friday, 8:00am–5:00pm (some flexibility may be required)
Interview Process:

• First Round: Phone Screen
• Second Round: Onsite Interview

Assignment Duration:
Six-month anticipated assignment with possibility of extension based on demand.

Role Overview

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests and incidents related to computer systems, software, hardware, and infrastructure, both in-person and occasionally remotely. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and Microsoft Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily Tasks (include but are not limited to)

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Office 365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remote connection/utilization
• Asset management skills
• Edge, Google Chrome, and various browser support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Printer/driver troubleshooting and installation
• ServiceNow utilization
• Deployment/configuration of standard IP telephony
• Hardware ordering and deployment

Additional Responsibilities

• Documentation and records management
• Knowledge base utilization
• Project interaction
• Customer scheduling and follow-ups
• End-user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE servers
• Smart-hands tasks/functions outside of standard operational work

Required Skills & Experience

• 1 year of hardware experience (beyond imaging/deployment) or relevant experience
• Excellent problem-solving and communication skills
• Proven experience with Windows OS deployment, especially Windows 11
• Basic knowledge of Command Prompt and PowerShell
• Willingness to learn and grow

Education

• Associate’s Degree (preferred)
• High School Diploma or GED (minimum required)

Preferred Certifications

• CompTIA IT Fundamentals
• CompTIA A
• CompTIA Cloud
• CompTIA Mobility
• CompTIA Network
• CompTIA Server

Performance Expectations

Performance is measured on key performance indicators, priority matrix comprehension and adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person. The technician will take ownership of follow-up status and communicate progress regularly to both customers and leadership (when requested). Excellent communication, prompt resolution, technical knowledge, organization, and multitasking are essential.

Job Type: Contract

Pay: $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20