What are the responsibilities and job description for the Customer Service Representative position at Fast Tax Service Inc?
Customer Service Representative (CSR)
Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.
Customer Service Representative base duties and responsibilities include:
- Answering incoming calls
- Identifying customer questions, concerns, and overall needs
- Providing accurate answers and solutions to customer queries
- Addressing customer complaints in a compassionate and patient manner
- Redirecting customers to appropriate team member(s) and/or office(s) as needed
- Developing professional relationships with ongoing customers through excellent customer service
Other Responsibilities as needed:
- Making client appointments
- Taking messages
- Other responsibilities as assigned
Required Skills & Experience:
- High School Diploma or equivalent
- Basic typing skills (minimum 35 wpm)
- Basic computer operating skills
- Fantastic phone skills i.e. well spoken, excellent active listening skills
- Excellent interpersonal communication skills, both verbal and written
- Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members)
- Experience working in a fast-pace environment
- Team-oriented
- Motivated, energetic, driven work ethic
- Time management skills
- Ability to multitask
- Outgoing, friendly, compassionate personality
Preferred Skills & Experience:
- Sales and/or marketing experience
- Previous customer service experience a plus
Pay is based on hourly rate