What are the responsibilities and job description for the Call Center Specialist position at Fast Pace Health?
Overview
Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Call Center Specialist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.
Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.
Responsibilities
- Answer and coordinate phone calls received in the Call Center.
- Ability to use interpretation services, via phone, when needed.
- Transfer calls to clinic or relevant support personnel.
- Appropriately record telephone encounters via VelociDoc system.
- Obtain medical release as needed for patient requested forms.
- Confirm appointments with patients.
- Verify insurances via RTE or other.
- Complete knowledge of VelociDoc and PVM, including updating pharmacy information for patients.
- Fax patient documents and other info from VelociDoc.
- Obtain and scan required documents into VelociDoc.
- Update patient information (Telephone, Address, etc.) in VelociDoc.
- Schedule appointments for patients in Velocidoc following clinic guidelines.
- Respond appropriately and forward unsatisfied customers to the appropriate destination.
- Actively engages in conflict management to ensure strong customer service as needed with external customers, elevating to management where appropriate.
- Ability to adhere to the Core Values of the Company, of teamwork, communication, empowerment, quality of care, and friendliness.