Assistant General Manager, Fulfillment & Nursery Operations

Company: Fast Growing Trees

Location: Tyler, TX (100% On-site)

Reports To: General Manager, Fulfillment & Nursery Operations

Position Overview

Fast Growing Trees is seeking a high-energy, execution-focused Assistant General Manager (AGM) to serve as the heartbeat of our new Tyler, TX facility. As the hands-on, day-to-day operational leader, you will be responsible for synchronizing all on-site activities across inbound logistics, e-commerce fulfillment, and nursery (horticultural) management.

You will directly manage a team of department Leads, ensuring that safety, plant health, order accuracy, and shipping deadlines are met daily. This is a 100% on-site role that requires a leader who loves dynamic, hands-on execution, solving real-time problems, and building a high-performing, collaborative team culture from the ground up.

Key Responsibilities Daily Operations & Execution

• Cross-Department Oversight: Own the day-to-day execution of all facility departments, including Inbound/Receiving, Inventory Control, Nursery/Plant Care, Pick/Pack, and Shipping.
• Labor & Resource Planning: Manage daily staffing levels, shifting labor dynamically between the nursery and fulfillment teams to meet fluctuating order volumes and operational priorities.
• Performance Metrics: Hold the team accountable to daily Key Performance Indicators (KPIs) spanning safety, quality (plant health and order accuracy), throughput, and cost.
• Problem Solving: Serve as the first line of escalation for daily operational bottlenecks, equipment issues, or inventory discrepancies.

People Leadership & Development

• Team Management: Directly lead, coach, and mentor a team of department Leads, fostering a culture of accountability and continuous improvement.
• Onboarding & Training: Lead the hands-on training and upskilling of frontline associates, ensuring standardized workflows are followed correctly.
• Employee Relations: Maintain a visible, positive presence across the facility, promoting safety compliance, open communication, and high team morale.

Quality & Nursery Care

• Plant Health Standards: Partner with the nursery leads to ensure proper irrigation, fertilization, and climate care protocols are strictly maintained so that customers receive premium-quality plants.
• Inventory Accuracy: Oversee regular cycle counts and inventory audits across both live plant stock and fulfillment packaging materials.

GM Partnership & Continuous Improvement

• Strategic Alignment: Partner closely with the General Manager to translate high-level site launch and growth goals into daily, actionable plans.
• Process Optimization: Identify operational inefficiencies and implement workflow improvements to enhance facility organization and reduce waste.

Qualifications

• Experience: 5 years of operations leadership experience in e-commerce fulfillment, distribution, manufacturing, agriculture, or a related high-volume environment.
• Leadership: At least 2–3 years of experience directly managing team leads or frontline personnel, with a proven track record of developing talent.
• Industry Knowledge: Experience in e-commerce logistics (pick/pack/ship) and/or horticulture, agriculture, or nursery operations is highly preferred.
• Adaptability: Ability to thrive in a fast-paced, startup-style facility launch environment. Comfortable balancing the structured world of logistics with the variable world of live plants.
• Communication: Strong interpersonal skills with the ability to clearly delegate tasks, motivate a diverse workforce, and provide concise operational updates to the GM.
• Physical/Schedule Requirements: Ability to remain active and moving throughout the facility for extended periods; comfortable working in outdoor or greenhouse environments as required by nursery operations.

What We Are Looking For

• A "Doer" Who Leads from the Front: You don't just sit in an office; you prefer a hands-on approach, working directly alongside your team to audit processes and remove roadblocks.
• A Master of Logistics & Labor: You know how to balance operational metrics but excel at balancing physical labor across competing priorities in real-time.
• A Team Champion: You take pride in watching your leads grow into strong facility managers.

Why Join Fast Growing Trees?

• Play a foundational role in launching a critical new facility in Tyler, TX.
• Enjoy a high-impact, visible role with a direct line of sight to career growth as our fulfillment network expands.
• Work within a collaborative, fast-paced, and growth-oriented culture.

Fast Growing Trees, LLC values diversity and is an equal opportunity employer.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What is your expected compensation range for this role as you understand it?

Location:

• Tyler, TX 75799 (Preferred)

Ability to Commute:

• Tyler, TX 75799 (Required)

Work Location: In person