What are the responsibilities and job description for the Program Manager - Full-Time 40 hours w/Benefits Hanford Branch position at FAST Credit Union?
Program Manager (Full-Time, Non-Exempt)
Innovate. Collaborate. Make an Impact.
Are you someone who enjoys connecting the dots, improving processes, and bringing great ideas to life? Do you thrive on collaboration, using data to make informed decisions, and creating solutions that make a difference? If so, FAST Credit Union wants to meet you.
As our Program Manager, you'll play a key role in shaping the products, services, and programs that help our members achieve their financial goals. You'll work across departments to identify opportunities, improve the member experience, and ensure our offerings remain competitive, compliant, and aligned with FAST's mission. Every day brings new opportunities to solve challenges, build relationships, and make a lasting impact on our organization and the communities we serve.
This is more than a program management position—it's an opportunity to influence strategy, lead meaningful initiatives, and grow your career in a collaborative and purpose-driven environment.
What You'll Do
- Lead the development, evaluation, and continuous improvement of member programs, products, and services.
- Partner with teams across Lending, Branch Operations, Marketing, Finance, Compliance, and Support Services to bring ideas to life.
- Analyze program performance, member feedback, and market trends to identify opportunities for growth and improvement.
- Help create a consistent, exceptional member experience across branches, digital services, and the Call Center.
- Support program launches, enhancements, and strategic initiatives from concept through implementation.
- Monitor key performance metrics and prepare reports that help guide organizational decisions.
- Ensure programs are well-documented, compliant, operationally efficient, and positioned for long-term success.
What You'll Bring
We're looking for someone who:
- Thinks strategically while paying close attention to the details.
- Enjoys collaborating with diverse teams and building strong working relationships.
- Is analytical, organized, and comfortable interpreting data to solve problems.
- Communicates clearly and confidently with employees at all levels of the organization, as well as vendors.
- Has strong Microsoft Office skills and enjoys working with reports and performance metrics.
- Brings initiative, curiosity, and a passion for continuous improvement.
- Has experience in financial services, project or program management, or a related field (credit union or banking experience preferred).
Why FAST Credit Union?
At FAST Credit Union, we believe financial services are about helping people thrive. Our team is committed to improving the lives of our members while fostering a workplace where employees are encouraged to innovate, collaborate, and grow professionally. If you're looking for a career where your ideas matter, your work creates meaningful change, and every day presents new opportunities to learn and lead, we'd love to have you on our team.
Outstanding Benefits
FAST Credit Union offers a competitive benefits package, including:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Healthcare & Dependent Care)
- Life Insurance and Long-Term Disability
- 401(k) with Company Match
- Paid Holidays
- Vacation and Sick Leave
- Employee discounts with local merchants
- Opportunities for professional growth and career advancement
Ready to help shape the future of FAST Credit Union? Apply today!
FAST Credit Union
312 W. 7th Street
Hanford, CA 93230
Applications are available at any FAST Credit Union branch or online at fastcu.com/careers
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $25