Roofing Service Manager

Company Overview

Farrell Roofing has been a family-owned and operated business since 1946. We pride ourselves on our industry-leading safety standards, uncompromising quality, long-term thinking, and team-oriented culture. We combined old-fashioned experience with cutting-edge technology to grow our business and delight our customers. We are one of the region’s largest contractors with plans to keep growing. We proudly operate with an Employee Stock Ownership Plan (ESOP), giving our team a direct stake in the company’s future.

Your Role

As a member of Farrell Roofing’s operations leadership staff, you are very important to the success of our branches and our company. Operations leadership staff make sure that our projects are completed on time, within budget, and that they meet our safety and quality standards. Additionally, operations leadership staff provide direction and information to other operations employees and set the tone for efficient completion of a project. The Service Department is often a customer’s first introduction or experience with our company. The Service Manager plays a key role in ensuring that the customer experience is a pleasant one. As a member of the operations leadership team, occupants of this role will be detail-oriented and will be committed to our values of safety, quality, happy customer, and on budget. 

What you can expect from us:

• We will support you in the direction of your potential
• You will be treated with respect and fairness
• You will have the opportunity to speak your mind and be listened to.
• Accountability focused on output/quality of work

Day-to-Day Responsibilities will include:

Personnel Management:

• Recruiting a dependable and knowledgeable maintenance workforce with the help of the Human Resources and Payroll Department.
• Coordinating coaching and disciplinary action for Service Department employees as needed.
• Determining training needs for repair technicians; organizing needed training in safety, quality, and customer satisfaction.
• Participate in monthly calls with the Human Resources and Payroll department to discuss staffing needs and employee performance.
• Teaching everyday general roofing best practices, including the following:
• Customer service relations
• Roof investigation and inspection techniques
• Working with the Human Resources and Payroll Department to coordinate termination of employment for employees as needed.
• Enforcing and following company policies and practices.

Project Management:

• Performing all activities related to service call management: project creation, dispatching, scheduling, work order and project information flow, documentation, billings, collections, customer satisfaction, and follow-up.
• Meeting regularly with repair technicians to review the previous and next day’s activities.
• Determining material needs for service projects and submitting to purchasing.
• Reviewing design requirements, codes, and materials.
• Ensuring service crews are adhering to OSHA and company safety regulations.
• Identifying situation-specific safety needs.
• Completing and submitting accident and injury reports.
• Complying with all safety policies and procedures, being an example, and supporting the company's safety goals and objectives.
• Learning and teaching safety procedures, safety equipment, and materials.
• Reviewing timecards and materials invoices for projects.
• Ensure regular completion of Toolbox Talks.
• Reviewing, submitting, and giving final approval to Accounts Receivable/Billing for all service projects.
• Monitoring projects with respect to status, time, and materials.
• Scheduling and coordinating all repair work, including assigning manpower and vehicles.
• Completing Material Transfer Orders (MTOs) to document movement of materials from inventory to job, job to job, or from job to inventory.
• Ensuring that repairs comply with warranty specifications and arranging for the completion of punch list items.

Department Management

• Attending all branch meetings as requested by the Branch Manager.
• Ensuring service vehicles, equipment, and employees present a clean and professional image.
• Maintaining an inventory of service materials.
• Keeping branch manager informed about significant problems and sales opportunities.
• Preparing operating reports such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data.
• Managing department finances, including budgets and project invoicing.
• Documenting project discrepancy between budget and actual.
• Reviewing and analyzing budget reports.
• Preparing and developing budget modifications and recommendations.
• Studying methods of improving work measurements and performance standards.
• Customer Outreach and Service
• Handling customer relationships for all service work.
• Making sales presentations to prospective customers.
• Reaching out to former and potential customers about roof repair needs and the Preventative Maintenance Program.
• Affirming jobs are completed to the quality level promised.
• Maintaining communication with clients throughout the duration of the project and following completion of the project.

Estimating/Quoting

• Creating and submitting cost estimates /proposals at customer request for service, maintenance work, and curb work. Large Roof Replacement projects or reroofing will be estimated by the Corporate Estimating Department

The Ideal Candidate For This Role Is Someone Who:

• Can calmly track multiple ongoing jobs.
• Has the ability to identify, correct, and report unsafe conditions according to company and OSHA standards.
• Demonstrates the ability to meet and exceed productivity standards and can work quickly and accurately.
• Will take initiative to generate sales opportunities.
• Exhibits leadership and management skills necessary to manage workflows, staff, and customer relationships.
• Is consistently able to work well with others and within a company system.
• Is a learner who exercises curiosity on a regular basis and is willing to learn from mistakes.
• Has high standards for the work they produce.
• Provides excellent customer service to internal & external customers.

The Occupant of this Role Will: 

• Maintain consistent and reliable attendance (per attendance policy).
• Respond to communications in a timely fashion.

The Occupant of this Role Will Enjoy:

• Competitive benefits package including Medical, Vision, and Dental insurance, along with company-provided basic Life Insurance and optional Life Insurance.
• 401K plan and several other optional insurances. 
• PTO beginning from the date of hire.

Desired Skills and Experience:

• Five (5) years of roofing production and supervision experience preferred.
• English fluency.
• Safety training: OSHA 30-hour card.
• Valid driver’s license.
• Ability to use/learn business technology, including the service software FCS.
• Interpersonal skills to handle sensitive and confidential situations; this position requires demonstrated poise, tact, and diplomacy

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Contact the Director of Human Resources if you have a disability that may require an accommodation to perform the essential duties safety and effectively. 

• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. The nose level in the work environment is usually moderate.
• While performing the duties of this job, the employee may be exposed to outside unsheltered weather conditions and all types of weather for 8 hours or more in a 24 hour period
• This role routinely uses a personal computer, copier, scanner, fax, and telephone.
• Variances in regular schedule, including working alternative shifts or days and overtime, may be required as job duties demand.

Job Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to speak, write, and understand English.
• The employee is frequently required to stand, walk, kneel, squat, sit, and climb ladders.
• The employee is frequently required to have coordinated use of hands and arms to reach, grab, etc.
• The employee will regularly be required to carry loads up to 50 pounds and to maneuver around obstacles while on a roof and/or on a job site.
• The employee will be required to sit and stand for extended periods of time.

Employment Requirements: 

• Must be at least 18 years of age.
• Must have reliable transportation and be willing to travel to all branch locations occasionally.
• Must be eligible for employment in the United States

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pay Scale: $62,500- $75,000 depending on experience.  

Veterans are encouraged to apply.

Farrell Roofing is an Equal Opportunity/Affirmative Action Employer/E-Verify Employer.

Accessibility: If you need an accommodation as part of the employment process please contact Human

Resources at

Phone: 716-366-4950 Email: HR@northeastadmin.com