What are the responsibilities and job description for the Admin & Customer Support Specialist position at Farran Media, LLC?
About us
Farran Media is a publishing and digital media company focused on connecting communities within dentistry through traditional and innovative media.
The role
We're hiring an Admin & Customer Support Specialist — the welcoming first impression of our company and the steady operator behind our subscriber and member experience. You'll handle daily administrative duties, process subscription and member data, support our online community, and keep the office running smoothly.
The ideal candidate is highly organized, technologically competent, detail oriented, accuracy obsessed, and laser-focused on delivering an exceptional customer experience. You'll work confidently across multiple databases, adapt quickly to new processes, and bring a positive attitude and professional presence to every interaction.
What you'll do
- Welcome guests, answer the main phone line, and route calls
- Manage incoming/outgoing mail and shipments (FedEx/USPS)
- Maintain office common areas, kitchen supplies, magazine displays, and the podcast studio calendar
- Process subscription data per USPS periodicals and AAM auditing requirements; handle ACS/nixie updates and CE test certificates
- Review and approve new member applications; communicate with new members on registration issues
- Engage with our online community, monitor blog posts, and escalate support tickets as needed
- Recommend improvements to FAQs and registration flow to reduce member friction
What we're looking for
- Proven experience in data entry, administrative, or customer service roles
- Fast, accurate typing and strong database fluency
- Proficient in MS Office and/or Google Suite
- Excellent attention to detail and strong written/verbal communication
- Resourceful, proactive, and genuinely helpful
- High school diploma or equivalent; AI fluency a plus
How to apply
Submit your resume with employment history and 3 professional references.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Customer support: 1 year (Required)
- Data entry: 1 year (Required)
Work Location: In person
Salary : $40,000 - $45,000