What are the responsibilities and job description for the Strategic Account Manager position at Faros?
About Faros AI
At Faros AI, we are revolutionizing the way engineering organizations operate, with an engineering intelligence platform that provides visibility and context across the organization's software delivery systems. This deep operational context supports engineering leaders today, and is increasingly essential as AI agents begin to operate within real software delivery environments. Faros AI is laying the foundation for how humans and AI will build software together in the years ahead.
The Role
Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams.
You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units.
This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership.
What You’ll Do
Reach out or apply to help shape the future of software development at Faros AI.
At Faros AI, we are revolutionizing the way engineering organizations operate, with an engineering intelligence platform that provides visibility and context across the organization's software delivery systems. This deep operational context supports engineering leaders today, and is increasingly essential as AI agents begin to operate within real software delivery environments. Faros AI is laying the foundation for how humans and AI will build software together in the years ahead.
The Role
Faros AI is looking for a Strategic Account Manager to own and grow relationships with our most important enterprise customers. This role is responsible for ensuring customer success, driving expansion opportunities, and building long-term strategic partnerships with engineering leaders and platform teams.
You will work closely with senior stakeholders at large organizations to help them realize the full value of the Faros platform while identifying opportunities to expand usage across teams and business units.
This role requires a combination of enterprise relationship management, strategic thinking, and commercial ownership.
What You’ll Do
- Manage and grow relationships with Faros’ top enterprise customers
- Act as the primary point of contact for strategic accounts, building trusted partnerships with engineering leadership
- Drive customer adoption and ensure customers realize measurable value from the Faros platform
- Identify and close expansion opportunities within existing accounts
- Develop account plans to expand Faros usage across teams, departments, and business units
- Partner with Customer Success, Product, and Engineering to ensure customer needs are addressed
- Run executive business reviews and strategic planning sessions with customers
- Track account health, renewal timelines, and growth opportunities
- 5 years in enterprise account management, customer success, or enterprise sales
- Experience managing large enterprise accounts
- Proven ability to drive account growth and expansion
- Strong executive-level communication and relationship-building skills
- Experience working with technical stakeholders such as engineering leaders or platform teams
- Ability to navigate complex organizations and multiple stakeholders
- Comfortable operating in a fast-moving startup environment
- Experience selling or managing accounts in developer tools, DevOps, or engineering productivity platforms
- Experience with usage-based or platform products
- Background working with engineering or technical buyers
- Work with a category-defining product in developer productivity
- Own relationships with leading engineering organizations
- Competitive compensation equity
- Opportunity to shape how enterprise companies improve software delivery
Reach out or apply to help shape the future of software development at Faros AI.