Lead Security Guard

Job Title: Lead Security Guard

Reports to: Security Manager

Status: Full-time, non-exempt, benefited

General Description: The Museum Lead Security Guard has general responsibility for public safety, protection of art objects within the museum as well as the museum’s historic sites, and is responsible for maintaining order and secure conditions within the Museum and on the Museum campus. Duties include performing security patrols by foot, answering visitor inquiries, responding to emergencies according to defined procedures; and monitoring the movement of staff, visitors, assets, equipment and materials. The ideal candidate has great customer service and communication skills and is able to interact with guests while maintaining the safety of the building

Responsibilities:

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  Supervise and direct other security personnel
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  Responsible for opening and closing museum properties
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  Assist Retail and Visitor Services with bank deposits and change requests
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  Continually patrol the museum galleries and campus properties, protecting the building and its contents from potential losses, theft, or vandalism
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  Watch for and report irregularities, such as fire hazards, leaking pipes, unsecured window and doors, assist in safety checks of equipment
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  Informs and assist visitors with museum guidelines, elevator access, other questions and or problems
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  Respond to alarms when on duty notifying chain of command as appropriate
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  Sound alarms or call appropriate emergency response personnel as needed
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  Cooperate with police, fire and other authorities in issues affecting the museum
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  Prepare incident reports when necessary
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  Answer freight bell, assist with delivery upon direction
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  Assist with special event assignments
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  Maintain professional demeanor with visitors, staff, and volunteers
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  Knowledge of Standard Operating Procedure and Disaster Plan reviewing periodically as directed
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  Assist with light maintenance and housekeeping duties as assigned, including trash collection and clearing sidewalks of snow and ice
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  Operate audio/visual equipment throughout museum as requested
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  Recommend procedures to enhance the security of staff, property and public safety

Important Functions:

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  May assist with maintenance and housekeeping duties as needed
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  Provide assistance with audio/visual equipment throughout museum as requested
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  May regulate pedestrian traffic to maintain orderly flow

Related Skills and Qualifications:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities:

Knowledge

Knowledge of safety and security practices and procedures

Abilities

Ability to observe and report security situations which are potentially hazardous or which may cause loss to the Museum; prepare accurate reports based on observations; follow oral and written instructions; communicate effectively both verbally and in writing; deal effectively and courteously with associates and the general public; effectively welcome and embrace differences among employees and visitors; perform effectively as a member of a team in carrying out the Museum’s stated Mission and Core Values; present an overall professional image

Experience, Education, and Training

Typically requires a minimum of six months experience in security work, law enforcement, military or art museum experience or comparable environment

Physical Requirements

Performs bending, climbing, kneeling, reaching from ground level to overhead, pushing and pulling up to 25 pounds; may be subjected to long periods of standing or walking while performing foot patrol of facilities

Working Environment

Primarily indoors with heating and cooling regulated. May be exposed to extreme weather conditions when patrolling Museum grounds or performing outside duties

Miscellaneous Requirements

Frequently required to work irregular hours, including evenings and weekends, as needed, depending on Art Museum exhibition schedules and other activities. Must successfully complete and pass a security background check