Treatment Coordinator - No Dental Experience Needed

Treatment Coordinator — No Dental Experience Needed

Oct 26, 2026

Great with people? We'll teach you the teeth.

If you're the bartender regulars ask for by name, the salesperson customers come back to, or the retail associate who can turn a "just looking" into a happy customer, keep reading. We're looking for a Treatment Coordinator, and we care far more about how you connect with people than whether you've ever set foot in a dental office.

About us

West Hartford Orthodontics and Farmington Valley Orthodontics are one doctor-owned practice with two offices: West Hartford (345 North Main Street) and Avon (20 West Avon Road). Every patient is treated by Dr. Natalia Menjivar from first visit to final retainer.

We help kids, teens, and adults get smiles they're proud of. We're a small, close-knit team with clear systems, and we give each person real ownership of their role. You won't be a cog in a corporate chain.

The role

As our Treatment Coordinator, you're the person families meet when they come in wondering about braces or aligners. You get to know them, walk them through the doctor's plan and the cost, and help them feel good about saying yes. Then you follow up personally with the families who need more time.

Think of it as part host, part trusted advisor, part closer. Ortho treatment is a big decision, often involving a parent, a teenager, and a budget. Your job is to read the room, hear what's really holding someone back, and help them find a way forward. The style is gentle but firm: warm and patient, and still focused on reaching a decision.

You'll have monthly goals for new patients starting treatment. If you like a scoreboard and get a kick out of hitting your numbers the right way, you'll love this.

What you'll do

• Greet new families and make them feel at home from the first minute
• Get to know what each family wants, what worries them, and what fits their schedule and budget
• Sit in on the consultation with Dr. Menjivar, then explain the plan in everyday language
• Present the cost and payment options clearly and confidently
• Listen to concerns like "it's too much" or "we need to think about it" and help families work through them
• Ask for the decision with kindness, and get families started, often the same day
• Follow up personally with families who haven't decided yet: calls, texts, emails, handwritten notes
• Keep an organized list of every pending family so no one slips through the cracks
• Track your numbers and share what you're hearing so we keep getting better
• Handle the paperwork that comes with a yes: contracts, payment plans, and insurance details
• Work at both offices and pitch in at the front desk when the team needs you

Who you are

• You read people. You can tell when someone is nervous, skeptical, or ready, and you adjust on the spot.
• People trust you quickly. Strangers open up to you, and customers ask for you by name.
• You listen more than you talk. You ask good questions and actually hear the answers.
• You're gentle but firm. You can say no to a discount or hold a policy and still leave someone smiling.
• "No" doesn't rattle you. An objection is just the start of the conversation.
• You're comfortable talking about money. Prices, payments, and budgets don't make you squirm.
• You get things done. You're organized, you work a to-do list to the end, and you finish what you start.
• You follow through. If you say you'll call Tuesday, you call Tuesday.
• You like goals. Hitting a number feels good to you, and you'd never cut corners to get there.

Backgrounds that translate well

If you've worked as...

You already know how to...

Bartender or server

Read a room, build rapport fast, and keep many people happy at once

Car or furniture sales

Talk price and financing, handle objections, and follow up to close

Retail or boutique associate

Turn browsers into buyers and build a loyal client list

Hotel, spa, or salon front desk

Make people feel welcome and manage bookings and payments

Gym or membership sales

Sell a long-term commitment and keep people motivated

Insurance, real estate, or banking

Explain complex options simply and earn trust with money decisions

What we'll teach you

You bring the people skills; we'll handle the rest. Hands-on training covers:

• Orthodontic basics: braces, clear aligners, retainers, and how treatment works from start to finish
• The words families use and how to explain things simply
• Dental insurance and orthodontic benefits
• Our fees, payment plans, and financing options
• Our consultation process, follow-up system, and practice software

You'll shadow the team, sit in on consultations, and build up to running them on your own with plenty of support.

What you need to bring

• 2 years in a customer-facing job: hospitality, sales, retail, service, or similar
• A track record you're proud of: sales numbers, regulars, repeat clients, or customer reviews
• Clear, friendly communication in person, on the phone, and in writing
• Solid organization and comfort with computers and texting/email tools
• Reliability and a professional, positive attitude
• Ability to work at both of our offices

No dental or medical experience is needed.

Schedule, pay and how to apply

• Schedule: Monday–Friday, 32–40 hours, split between West Hartford and Avon. Daytime hours, no nights.
• Compensation: Commensurate with experience
• Benefits: Paid time off, holidays, 401k retirement plan with matching and profit sharing

To apply: Send your resume and a short note to fvorthodontics@gmail.com. In your note, tell us about a time you turned a hesitant customer into a happy one, and what you said that made the difference.

West Hartford Orthodontics and Farmington Valley Orthodontics are equal opportunity employers.

Pay: $27.90 - $33.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person

Salary : $28 - $34