What are the responsibilities and job description for the Retail Sales Floor Lead position at Farmhouse Pottery?
Primary Responsibilities:
- Drive Store Sales & Conversion KPIs
- Oversee Store Operations & Staff
- Customer Service & Store Cleanliness
- Maintain Store Inventory & Supplies Levels
Overview of Primary Responsibilities
Drive Store Sales & Conversion KPIs:
- Monitor and ensure store staff is aware of and working towards defined store KPIs, including: Daily net sales, AOV, and conversion rate.
- Identify and implement selling opportunities & strategies to improve KPI performance.
- Provide feedback to store manager on customer response to merchandising displays and store assortment.
Oversee Store Operations & Staff:
- Actively coach and train staff on customer interaction expectations and new selling initiatives.
- Ensure open and closing duties are followed, including: POS opening and reconciliation, drawers have proper float change, and store is cleaned & maintained.
- Monitor and direct daily store merchandising replenishment and minor display adjustments.
- Ensure backstock racks and visual display storage areas are properly organized.
Customer Service & Store Cleanliness:
- Greet each customer in the store and provide information about Farmhouse Pottery, our philosophy, and what sets our products apart.
- Grow audience – capture customer information to build our engaged audience and track customer lifetime value.
- Approach customers throughout their journey to answer questions, offer product recommendations, and generally elevate their visitation experience.
Maintain Store Inventory & Supplies Levels:
- Provide feedback to store manager on low or out of stock products for weekly replenishment.
- Ensure the store has proper supply levels of: store bags/selling collateral and facility items.
Schedule:
9:00AM-5:30PM, 4-5 days a week, including one weekend day per week and both weekend days during holiday periods.
- 2-3 years of retail sales experience
- Excellent organizational skills
- Superb verbal and written communication skills
- Ability to multitask while maintaining a positive attitude
- Weekend availability
Physical Requirements:
- Frequently raise, lower and carry objects up to 20 pounds from one level to another
- Remain on feet in upright position for continuous periods of time, up to 8 hours
- Walk throughout building, including up and down stairs and outside
The pay range for this position is $21 - $23/ hour. In addition, we offer:
- Comprehensive health, dental, and vision insurance
- Parental Leave policy
- Company paid holidays and PTO
- 401(k) with company matching
- Opportunity to make pottery, plus product discounts
Salary : $21 - $23