Convenience Store Manager

Job Title: Convenience Store Manager

Reports To: Petroleum Manager

Job Summary

The Convenience Store Manager manages the daily operations of the convenience store in a manner that optimizes profitability, market share, operational efficiency, employee performance, and customer satisfaction while supporting the cooperative's mission and goals.

Essential Functions

Leadership & Supervision

• Recruit, interview, hire, onboard, train, and retain qualified employees.
• Develop employee work schedules and manage staffing levels based on business needs.
• Delegate responsibilities and monitor employee performance.
• Conduct coaching, performance evaluations, disciplinary actions, and performance improvement plans.
• Foster a positive work environment that promotes teamwork, accountability, and excellent customer service.
• Ensure compliance with company policies and procedures.
• Approve employee time off and monitor attendance.
• Promote employee safety and professional development.

Store Operations

• Oversee all daily store operations.
• Ensure compliance with federal, state, local, OSHA, food safety, and health department regulations.
• Maintain accurate cash handling procedures and reconciliation.
• Monitor security procedures and loss prevention efforts.
• Ensure proper opening and closing procedures.
• Prepare operational reports and maintain required documentation.
• Maintain accurate employee records and scheduling.

Financial Management

• Develop and manage annual operating budgets.
• Monitor sales, margins, labor costs, shrink, and operating expenses.
• Analyze financial reports and implement improvement strategies.
• Recommend pricing strategies that remain competitive while meeting profitability goals.
• Monitor key performance indicators (KPIs) and identify opportunities for improvement.

Inventory Management

• Purchase merchandise and supplies.
• Maintain appropriate inventory levels.
• Verify deliveries for quantity, pricing, and quality.
• Monitor inventory turnover and minimize shrinkage.
• Ensure proper product rotation and freshness.
• Remove obsolete or expired inventory.

Merchandising & Marketing

• Maintain attractive product displays.
• Implement promotional programs and seasonal merchandising.
• Monitor local competition and pricing.
• Assist with advertising and community marketing initiatives.
• Support cooperative-sponsored promotions and events.

Customer Service

• Ensure exceptional customer service standards.
• Resolve customer complaints professionally and promptly.
• Maintain a clean, organized, and welcoming store environment.
• Build positive relationships with customers and the community.

Safety & Facility Maintenance

• Maintain a safe working environment for employees and customers.
• Conduct routine facility inspections.
• Coordinate repairs and preventative maintenance.
• Ensure all equipment operates safely and efficiently.
• Maintain cleanliness inside and outside the facility.

Administrative Responsibilities

• Complete reports accurately and on time.
• Maintain payroll and scheduling records.
• Monitor labor utilization.
• Ensure proper documentation of incidents and safety concerns.
• Maintain confidentiality of employee and business information.

Other Duties

• Support other departments as needed.
• Participate in meetings and training.
• Perform additional duties assigned by management.

Required Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree in business, retail management, or related field preferred.
• Three to five years of retail or convenience store management experience preferred.
• Previous supervisory experience required.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• Budgeting and financial management experience.
• Inventory management experience.
• Computer proficiency, including Microsoft Office and point-of-sale systems.
• Ability to make sound business decisions.

Preferred Qualifications

• Food safety certification.
• Experience with convenience store merchandising.
• Experience managing fuel operations.
• Experience with inventory management software.
• Knowledge of OSHA and food safety regulations.

Core Competencies

• Leadership
• Accountability
• Customer Focus
• Teamwork
• Communication
• Problem Solving
• Decision Making
• Time Management
• Financial Acumen
• Attention to Detail
• Conflict Resolution
• Adaptability
• Integrity

Physical Requirements

• Stand and walk for extended periods.
• Frequently bend, stoop, kneel, and reach.
• Lift and carry up to 50 pounds regularly.
• Occasionally lift up to 75 pounds with assistance.
• Operate cash register, computer, and office equipment.
• Work in refrigerated and freezer environments as needed.

Work Environment

• Retail convenience store environment.
• Exposure to varying temperatures.
• Exposure to gasoline and petroleum products.
• Fast-paced environment with frequent interruptions.
• Evening, weekend, holiday, and on-call work may be required.