Full-Time Teller

Farmers & Merchants State Bank in New York Mills is searching for a professional, responsible, and positive individual to join our team as a full-time teller!

This position is responsible for performing a variety of duties, such as accurate processing of customer transactions, cash balancing, answering account-related questions, assisting with safety deposit boxes, and other tasks as assigned. This position gives you the opportunity to build strong relationships with our customers and requires a high level of customer service, attention to detail, and adherence to all bank policies and procedures.

Functions, Duties and Responsibilities:

· Greet customers and create a welcoming environment.

· Handle customer account transactions, which may include verifying cash and endorsements, accurately dispersing cash, processing deposits, withdrawals, and payments, issuing receipts, and cashing checks.

· Answer basic customer inquiries regarding account information, interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

· Process night depository bags and envelopes, as well as daily bank by mail transactions.

· Sell and maintain adequate supplies of cashiers checks, money orders, gift cards, and reloadable cards.

· Process cash advances.

· Complete Currency Transactions Reports and Suspicious Activity reports and maintain Currency Transaction logs, when applicable.

· Receive and process Stop Payments, telephone transfers, check reorders, wire transfers, and address changes.

· Follow proper procedures for customer safe deposit box access.

· Balance all money in cash drawer daily.

· Order and perform maintenance for customer debit cards.

· Load and balance the ATM.

· Process and balance coin through the coin machine; roll loose coin.

· Maintain currency and coin supply within bank policy.

· Answer customer phone calls and direct to the appropriate department, if necessary.

· Maintain effective and constant communication with team members to ensure coverage of the teller stations.

· Ensure teller station is properly supplied.

· Other projects and responsibilities may be added at the company's discretion.

Helpful Knowledge, Skills and Abilities:

· Cash handling experience.

· Customer service experience.

· Excellent customer service.

· Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud.

· Knowledge of bank products, including digital services.

· Ability to operate all office equipment required to support this position. This includes, but is not limited to, personal computer, fax, scanner/copier, printer, phone system, mail machine, all applications, spreadsheets, and database software necessary.

· Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel.

· Strong interpersonal skills, attention to detail, positive attitude and pleasant personality.

· Excellent oral and written communication skills.

· Strong keyboarding skills.

· Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.

· Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

· High school diploma or GED preferred

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20