Teller Supervisor

Founded in 1902, the Farmers & Merchants Bank & Trust is an independent community bank that has always been a leader in providing personal customer service to its customers. We credit our success to the outstanding, talented team we have developed.

Farmers & Merchants Bank & Trust is currently looking for a Teller Supervisor to join our growing team!

Job Summary: This position is responsible for successfully overseeing the retail staff in all daily activities, along with servicing the needs of the bank customers by processing transactions efficiently, professionally, and accurately. Maintains the Bank’s standards and provides a high level of customer service. Initiates and opens new customer accounts. Oversees teller operations including assisting with scheduling, supervising and providing work direction to tellers. Assures customers are provided with accurate information and courteous, efficient service regarding customer/bank transactions. Responsible for bank vault and cash funds.

Essential Duties and Responsibilities include the following:

· Strong leadership and mentoring capabilities

· Provide guidance in making decisions

· Assist Bank Manager with sales efforts by coaching retail staff

· Knowledge of all Retail product offerings and operations protocols

· Coach teller team and providing exceptional client experiences

· Maintains oversight over all Teller functions

· Assist Bank Manager and operations manager in maintaining all bank security protocols

· Conduct various audits on a daily, weekly, monthly, quarterly basis

· Ensure vault and teller balance daily

· Buy and sell cash orders through Armored services and/or Associated Bank

· Represent the Bank in community activities and organizations

· Manage overtime to schedule and approved hours

· Manager and balance individual cash drawer

· Collaborates with branch partners; lending, operations as related to customer transactions

· Provide leadership, coaching and regular one on one meetings to direct reports

· The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as necessitated by business demands.

This position will also be expected to use the following computer programs:

· Microsoft Office Suite (including Word, Excel, Outlook)

· Web browsers, i.e. Chrome

· Will be expected to utilize other programs such as FiServ and Nautilus

· Other programs as necessary

Working Conditions:

· Must be able to travel between offices, sometimes with no notice and/or after hours

· Must be available after-hours for schedule systems maintenance and/or emergency support

· Occasional travel may be required to attend training sessions or meetings held off site or at other branch locations.

· Physical presence will be always required at the bank

Training/Policy Acknowledgement

· Online classes - online classes are assigned for this position and are expected to be completed on an annual basis

· Bank Policies – similar to the online classes, Bank policies are assigned to best fit this position and are expected to be reviewed, understood and signed on an annual basis. Colleagues are also expected to attend internal policy training sessions.

· Other training as assigned.

Required qualifications /Skills/ Abilities

· At least two years retail and/or banking experience

· Strong communication and writing skills

· At least one year of supervisory experience

· Knowledge of banking rules, regulations, policies and procedures

· Strong problem-solving skills

Physical Demands:

· Must be able to carry up to 25 pounds

Supervisory Responsibilities:

Direct supervision of the tellers. Carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. Responsibilities include providing leadership, planning, assisting in hiring process, training, assigning work, annual performance reviews, coaching, inspiring, developing, disciplining, and rewarding staff to meet current and future departmental needs.

Leadership Competencies:

To perform the job successfully, a supervisor should demonstrate the following competencies:

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

If you are a results-driven individual with a passion for retail and leadership, we invite you to apply for the Retail Supervisor position. We offer competitive compensation packages and opportunities for career advancement within our organization.

Our company is an equal opportunity employer committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance

Work Location: In person

Salary : $18