What are the responsibilities and job description for the Insurance Customer Service Representative position at Farmers Insurance?
About us
Farmers Insurance offers the best of both worlds - a backing by a big company with the benefit of being able to operate as a small business.
We are professional, agile, and customer-centric. We like to excel, have big goals, and have fun while doing it!
Our work environment includes:
- On-the-job training
- Growth opportunities
- Lively atmosphere
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. A Property Casualty, Life & Health or 3 years direct sales experience is required. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
Duties:
- Answer incoming customer inquiries via phone, email, and text
- Provide accurate information about our products, services, and promotions
- Assist customers with adding policies, and answering questions
- Conduct data entry to update customer records and maintain accurate information in the system
- Make outbound calls to follow up with customers regarding their inquiries or policies
- Utilize upselling techniques to promote additional products or services
- Collaborate with the sales team to meet or exceed sales targets
- Communicate effectively with customers to ensure their needs are met
Requirements:
- Proven experience in a customer service role
- Excellent verbal and written communication skills
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry and computer systems
- Ability to handle outbound calling and upselling effectively
- Sales experience is a plus
- High Integrity
- Positive Attitude
At our company, we value our employees and offer a competitive salary along with benefits such as medical insurance, paid time off, and opportunities for career growth. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $30
