Customer Service and Sales Representative

At the James Carpenter Agency, we believe that insurance is more than just a policy—it is a promise we make to our neighbors in Port Neches and around the State of Texas. We are looking for someone to join our office family who shares our passion for helping people protect what matters most to them. This isn't your typical high-pressure sales environment. Instead, we focus on listening, understanding, and providing honest advice that makes our clients feel heard and secure. You will be the friendly face and voice of our agency, building lasting connections within our community. Whether you are helping a family secure their home or advising a local business owner on their liability, your work will make a tangible difference. We value kindness, curiosity, and a genuine desire to serve others. If you want to grow your career in a supportive, stable environment where your contributions are truly recognized, we would be delighted to chat with you about joining our team.

Salary Range: $35,000.00 - $50,000.00 per year

Annual Base Salary Commission Bonus Opportunities

Active Texas General Lines Property & Casualty insurance license.

Previous experience working in an insurance agency or customer-facing role.

Solid grasp of office software and the ability to learn our agency management systems quickly.

Clear, empathetic communication skills, especially when explaining coverage options to clients.

Detail-oriented approach to reviewing policies and managing client data.

Commitment to ongoing learning and staying current with industry changes.

Greet clients warmly and help them understand their existing coverage or identify new areas of protection.

Process policy changes, billing inquiries, and claims assistance with accuracy and kindness.

Identify gaps in client protection plans and suggest appropriate solutions that offer better peace of mind.

Maintain accurate client records and ensure all documentation is handled according to company standards.

Collaborate with the broader agency team to create a welcoming environment for every visitor and caller.

Reach out to existing clients for policy reviews to ensure their coverage evolves alongside their lives.

Farmers Insurance - James Carpenter Agency, provides comprehensive insurance services to individuals, families, and businesses. As a local insurance office, the agency focuses on helping clients identify and secure coverage options that align with their specific personal and professional needs. The agency offers a variety of insurance products, including auto, home, life, renters, and business insurance, as well as specialized coverage for motorcycles, recreational vehicles, and umbrella policies. By working directly with clients to explain complex coverage details, the team assists policyholders in making informed decisions about their financial protection. Their approach emphasizes personalized service, ensuring that each client receives the attention and guidance necessary to manage their unique risks effectively.