GRP Expeditor

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us. That means having people like you who can help us evolve to meet changing customer and business needs. Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change. As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role. As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Details

HIRING LOCATIONS: Applicants who wish to be considered for this position must reside in the Olathe Kansas area or one of the following states:

• Arizona, California, Colorado, Idaho, Montana, Nevada, Oregon, Utah, or Washington

Job Summary

The Guaranteed Repair Program (GRP) Expeditor is the main point of contact related to vehicle repairs on GRP claims. Responds to GRP repair shop and customer-initiated inquiries related to GRP assigned claims. Assists Claim Owners and other GRP employees with obtaining loss and claims value documentation. Manages an inventory of GRP direct assigned claims by working files via a diary system to progress claims to completion, performing estimate review triage, ensuring regulatory compliance adherence, completing indemnity payments on assigned units, and acts as the Claim Owner on single vehicle claims.

Essential Job Functions

• Receives and triages GRP assigned claims.
• Responds to incoming telephone, web chat, and email inquiries from internal and external customers.
• Manages inventory of claims, exposures, and services.
• Reviews and confirms policy coverage specific to GRP eligibility, repairs, and rental vehicles and notifies GRP repair shops of coverage.
• Liaises between GRP repair shops and customers to communicate the status of repairs.
• Reviews claim files for possible closure and sets a follow-up diary as needed.
• Works from a diary system to ensure proper follow-up is made according to claim status.
• Extends diary until claim is closed.
• Issues indemnity payments to GRP repair shops as directed and approved.
• Authorizes and issues payments for rental vehicles.
• Manages the renewal of GRP repair shop certifications.
• Completes documents including required letters for regulatory compliance on assigned claims.
• Assists in mentorship of new GRP Expeditors, quality assurance slant audits, and special projects.
• Reviews and assigns total losses to Total Loss COE and triages other administrative activities per guidelines.
• May route to consultant for additional review.
• Reviews file documentation for UMPD approval.
• Confirms GRP repair shops are accurately notified of deductibles and GRP services are converted to correct coverage.
• Performs other duties as assigned.

Education Requirements

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Insurance Adjusters License: Must obtain and maintain active adjuster's license in states where applicable.
• Other: Must pass California Fair Claims Practices exam within three weeks of hire date.

Experience Requirements

• 1-3 years of clerical or administrative experience preferred.

Physical Actions

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.

o CA Only: $17.35 - $23.75
o CO Only: $16.15 - $22.55
o NY Only: $17.35 - $23.75
o Albany County: $17.35 - $21.68
o WA Only: $17.35 - $28.19

• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance
• For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Clerical: 1 year (Preferred)

Work Location: Hybrid remote in Olathe, KS 66061

Salary : $17 - $24