What are the responsibilities and job description for the Entry Level Agency Associate position at Farmers Insurance Group?
Company Description Farmers Insurance Group is a leading U.S. provider of insurance for automobiles, homes, and small businesses, as well as other insurance and financial services products. The company serves customers through more than 48,000 exclusive and independent agents and approximately 21,000 employees nationwide. Farmers focuses on delivering reliable coverage, personalized service, and innovative solutions that help individuals and businesses protect what matters most. Team members benefit from a strong national brand, established customer relationships, and opportunities to grow within a stable, reputable organization.
Role Description The Entry Level Agency Associate role is a full-time, on-site position based in Colorado Springs, CO. In this role, the associate supports the agency’s daily operations by assisting with customer inquiries, preparing quotes, processing policy changes, and maintaining accurate client records. The associate helps coordinate appointments, follow up on leads, and support marketing efforts to grow the agency’s book of business. Day-to-day tasks include providing attentive customer service, learning product offerings, and collaborating with the agency team to ensure smooth office workflow. This role offers training and development in insurance fundamentals, sales processes, and agency operations to build a foundation for long-term career growth within Farmers Insurance.
Qualifications
Role Description The Entry Level Agency Associate role is a full-time, on-site position based in Colorado Springs, CO. In this role, the associate supports the agency’s daily operations by assisting with customer inquiries, preparing quotes, processing policy changes, and maintaining accurate client records. The associate helps coordinate appointments, follow up on leads, and support marketing efforts to grow the agency’s book of business. Day-to-day tasks include providing attentive customer service, learning product offerings, and collaborating with the agency team to ensure smooth office workflow. This role offers training and development in insurance fundamentals, sales processes, and agency operations to build a foundation for long-term career growth within Farmers Insurance.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally by phone, email, and in person.
- Basic sales, relationship-building, and follow-up skills, with interest in learning consultative selling in an agency environment.
- Organizational and administrative skills, including attention to detail, accurate data entry, and the ability to manage multiple tasks.
- Comfort with computer systems and office software (e.g., CRM tools, email, word processing, and spreadsheets).
- Ability to learn insurance products, coverage options, and underwriting guidelines through structured training.
- High school diploma or equivalent required; post-secondary education in business, finance, or related fields is a plus.
- Motivation to build a career in insurance or financial services, with a proactive and accountable work approach.
- Willingness to obtain applicable insurance licenses as required by state regulations (support may be provided).