What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance Group?
Summary:
We’re seeking an ambitious, hardworking and friendly Customer Service Sales Representative to be part of our growing team! Our agency prides themselves in providing top level customer service. This position will be responsible for assisting the Personal Lines team through customer support tasks.
Customer Service Sales RepresentativeDuties:
- Assist with inbound customer calls
- Assist clients to resolve general service inquiries as needed
- Follow-up with existing and potential clients
- Review billing questions with clients
- Perform other duties as assigned
We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.
The ideal candidate will:
- Have a high-energy, positive approach
- Be able to meet individual performance metrics goals
- Successfully juggle multiple priorities at any given time
- Possess outstanding written and verbal communication skills
- Understand basic product, billing and processing guidelines
- Accept feedback when offered and works well with others
- Maintain positive and upbeat written and verbal communication
- Research and identify timely solutions to client-related problems
- Have solid computer skills with knowledge of Windows and Microsoft Office
Education:
- High school or equivalent (Required)
Benefits:
- Competitive guaranteed hourly wage
- Commission and Bonus opportunities
- Paid time off
- Licensing and Continuing Education reimbursement
- Paid product training
- Career advancement opportunities
- Employee Rewards and Discounts
- And much, much more!
*This position is with a Farmers independent contractor agent, not with Farmers Insurance Companies. Employees of Farmers agents must be able to successfully complete any applicable licensing requirements and training programs. Farmers agents are independent contractors who hire their own employees. Farmers agents’ employees are not employees of Farmers.
This is a Full-Time, permanent position!
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- Paid time off
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
- Insurance sales: 2 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Property & Casualty License (Required)
- Personal Lines License (Required)
Ability to Commute:
- Santa Rosa, CA 95407 (Required)
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $24 - $28