What are the responsibilities and job description for the Customer Service Representative – Insurance Agency position at Farmers Insurance Group?
About Us
Amirian Insurance Agency, is a growing Farmers Insurance agency located in La Crescenta, CA. We take pride in offering a professional, friendly environment focused on integrity, customer care, and career growth. Our team helps clients protect what matters most — their homes, autos, businesses, and families.
If you're someone who enjoys helping others, thrives in a fast-paced environment, and wants to build a long-term career in the insurance industry, this is your opportunity to join a winning team.
Why You'll Love Working With Us
- Supportive, positive team culture — you're part of a family, not just a number.
- Comprehensive paid training and career development.
- Monthly performance bonuses and incentives for excellent service, client retention, and referrals.
- Growth opportunities — we love promoting from within.
- Work with a stable, reputable Farmers Insurance agency.
Key Responsibilities
- Answer incoming client calls and emails with professionalism and empathy.
- Process payments, ID card requests, and billing inquiries.
- Provide excellent customer service to enhance client satisfaction and retention.
- Support agents and producers with renewals, and documentation.
- Maintain accurate records and ensure compliance with agency procedures.
- Assist with administrative and office-related tasks as needed.
- Handle inbound and outbound calls with professionalism and courtesy.
- Assist customers with inquiries regarding products, services, and account issues.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Maintain a thorough understanding of company products and services to effectively assist clients.
Preferred Experience & Skills
- Prior customer service or administrative experience (insurance experience a plus).
- Strong communication and organizational skills.
- Comfortable working with computers, CRM systems, and multitasking.
- Positive, dependable, and eager to learn.
- California Property & Casualty license not needed but preferred (willing to train and sponsor the right candidate)
Compensation
- Competitive hourly pay (based on experience).
- Monthly and quarterly bonuses for performance, client retention, and office contributions.
- Licensing assistance and paid training.
- Career advancement opportunities within the agency.
- Career advancement opportunities — with the potential to transition into an Agency Producer role and earn commission-based income as you grow within the agency.
Job Type: Part-time
Base Pay: $ $20.00 per hour
Expected hours: 20 per week
Benefits:
- On-the-job training
Work Location: In person
Salary : $40,000 - $60,000
