Bristol West Spanish Bilingual Customer Service Associate: Locations - KS • MI • OK

Department Overview

• Start Dates: Monday, January 26, 2026
• Paid Training: Monday-Friday, 8:00AM-4:30PM Central Time, 3 weeks.

• Starting Pay: $17.76–$20.12 per hour, based on geographic location and experience.
• Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.

• Work Location: This is a fully remote position. Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities.
  • 5665 North Kraft Lake Drive, Caledonia, MI 49316
  • 10200 Abilities Way, Kansas City, KS 66111
  • 7340 W. Memorial Road, Oklahoma City, OK 73142

Applicants who live outside 50-miles will still be considered if they reside in the state of Michigan, Kansas, or Oklahoma.

A dedicated workspace, free of noise and distractions is required.

A Day in the Life of a BW Claims Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Fluent in both spoken and written Spanish
• Takes personal accountability for actions and outcomes
• Adaptable to a fast-paced, dynamic work environment

Experience & Skills

• Technically proficient, with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required

Education Requirements

• High School Diploma or equivalent required.

Physical Actions & Environment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.