What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance District Office?
A successful local Farmers Insurance agency committed to delivering exceptional service and comprehensive insurance solutions is looking to expand their team. We are seeking an experienced customer service professional to join our dedicated team of service-oriented individuals. Our mission is to protect our clients’ homes, cars, businesses, and overall lives. If you are passionate about helping others and driving business growth, we want to hear from you.As an experienced customer service professional at our agency, you will play a pivotal role in supporting our continued growth and enhancing customer satisfaction. In this results-driven position, you will boost your earning potential and forge lasting relationships within the community we proudly serve.Responsibilities:Build and maintain strong, long-term relationships with clients and community membersProvide personalized insurance solutions tailored to clients' needsAssist clients in understanding their coverage options and policy detailsRespond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing verificationManage customer inquiries and deliver exceptional, prompt, and friendly service via phone, email, and in-personBecome familiar with products, services, and systems. Stay informed about industry trends, products, and regulatory changesContribute to agency success through promoting new business, cross-selling, and new initiativesCollaborate with team members to achieve sales targets and agency objectivesQualifications:Must be licensed or willing to obtain insurance licensesProven experience in sales and customer service, preferably in the insurance industryStrong communication and interpersonal skillsExcellent organizational and time-management abilitiesProficient in Microsoft Office Suite and CRM softwareAbility to work independently and as part of a teamStrong analytical and problem-solving skills and attention to detailSuccessful background checkCompensation:Competitive salary with experience starting at $20-$25/hour plus commission and bonusesPotential for growth and advancement.Company DescriptionAt our District Office, we do more than support our agency owners — we empower entrepreneurs to build thriving businesses. Based in San Diego County, our district is one of the largest in the nation, supporting over 60 agency owners and 130 staff members who serve thousands of families and businesses throughout the state.Our mission is to develop, mentor, and grow the next generation of industry-leading agency owners. We provide comprehensive support from licensing and onboarding to business planning, marketing, and operations — creating a launchpad for long-term success in the insurance industry.Our District Team fosters a high-performance, community-driven culture built on collaboration, integrity, and results. Whether you're an aspiring agency owner or a professional ready to support our recruiting, training, or development efforts, you'll find purpose and opportunity here.Join us, and help people turn career opportunities into business legacies.
Salary : $20 - $25