Inbound Sales Consultant (Hybrid - Grand Rapids, MI)

Job Summary

Sales Trailblazer Wanted! | Hybrid Role in Grand Rapids, MI | Uncapped Earnings Career Growth

Are you a persuasive communicator who thrives in a fast-paced performance driven environment? Join our September 2025 class of Sales Representatives and help customers protect what matters most. At Farmers, your ambition fuels your income and your future. In this role, you will respond to calls coming into our call center by positively promoting Farmers Specialty insurance products to prospective customers, consulting with customers to understand their needs, and selling those products which best fit the customer’s needs. You may also make outbound calls to optimize sales potential.

Location: 5665 N. Kraft Lake Dr. Caledonia, MI 49316 (HYBRID)

Competitive compensation: Join a team where your performance drives your paycheck! Our compensation package is designed to reward your success. Our model includes guaranteed base pay, a competitive benefits package plus an uncapped performance-based incentive, giving you the opportunity to significantly increase your earnings. Many of our top performers do exactly that by consistently meeting and exceeding their goals. If you're driven, competitive and ready to grow, this is the place to do it.

What You'll Bring

• 1 years of experience in sales-whether that's in retail, hospitality, or other industries
• Proven ability to meet quotas, metrics and goals
• A drive to work in a fast-paced, high energy environment
• Desire for a long-term career within the insurance industry
• Proven ability to take initiative, solve problems, and prioritize tasks
• Direct sales skills, and the aptitude to influence customers and close the sale
• Excellent written and verbal communication skills; the ability to adapt communication style to each phone call, and explain complex policy and coverage information in understandable terms
• P&C/Personal Lines License is not immediately required. Farmers will sponsor and train you for licensing, as you must obtain Property & Casualty license to sell within 90 days of hire within your state of residency
• Must be eligible to obtain resident/non-resident property and casualty license in all required states
  

Here’s what you will accomplish as a member of our team:

• Sell insurance products to inbound callers by gathering data from customers to generate quotes and ultimately bind the business; in some instances, make outbound calls
• Provide exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option
• Qualify customers as buyers of other products/services to create cross-sell and upselling opportunities
• Navigate multiple computer systems while seamlessly interacting with the customer
  
  

You'll Thrive Here If You Are

• Self-motivated & goal-oriented – You set ambitious goals and chase them relentlessly.
• Customer-focused – You build trust and tailor solutions with empathy.
• Tech-savvy & adaptable – You navigate systems with ease and embrace change.
• Coachable & curious – You welcome feedback and seek growth.
• Accountable & reliable – You own your outcomes and show up ready.
  
  

Location & Schedule

This role is HYBRID

Office location: 5665 N. Kraft Lake Dr. Caledonia, MI

Initial training may require in-office attendance, with the required days varying based on business need. Once training is complete, you’ll transition to a hybrid work model, working in-office three days per week and virtual two days. While most teams are in-office Monday through Wednesday; your assigned shift may vary.

Work Schedule

Our priority is to our customers, and we work non-traditional hours to match their needs.

Candidates hired for this role must be available to work any shifts within the hours below; this may include evenings, Saturdays, and holidays. Shifts are assigned based on business needs.

Department Hours

• Monday-Friday 8:00 am-10:00 pm
• Saturday 9:00 am-5:30 pm
  
  

Full-time- 40 hours/week; five 8-hour shifts per week.

Education Requirements

• High school diploma or equivalent required. - Bachelor's degree preferred. - Obtains resident/non-resident property and casualty license. - Completion of required additional training.