Licensed Insurance Customer Service Representative

Job Overview

** Please do not call or visit our office regarding your application. **. Our hiring team will contact you.

Join the esteemed team at Farmers Insurance - Carrie Lewis Agency, a leading provider of quality insurance products and excellent customer service. Based out of Norfolk, Virginia, we are growing our team and searching for a dedicated and enthusiastic Customer Service Representative. This role offers a unique opportunity to work in a dynamic environment where every day brings new challenges and opportunities to help clients secure their futures while helping them protect what matters most. We are seeking individuals who are passionate about building meaningful client relationships and delivering exceptional service.

Additionally, your role will include various administrative tasks, including, but not limited to assisting with processing incoming and outgoing mail, fax requests, trailing documents, onboarding and offboarding clients in a timely and professional manner, and providing direct administrative assistance to the agency owner and agents. Monthly, and at times semi-monthly, our agency participates in various events that all staff are required to attend.

This role includes room for growth into a Client Account Manager once Black Belt Status is achieved.

Salary Range: $17.00 per hour

Benefits

Hourly Base Salary Commission Bonus Opportunities

Commission Opportunities and Service Bonuses

Career Growth Opportunities

Paid Time Off (PTO)

Hands on Training

Paid Holiday Time Off

Mon-Fri Schedule

Requirements

• If you do not fill out the required assessment, you will not be considered for the role.
• Must have previous administrative/high volume customer service experience.
• Must be property and casualty licensed as well as life and annuities licensed.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Problem-solvers only! You must be able to independently problem solve and find sensible solutions.
• Must be punctual and reliable - shifts are flexible, and must be discussed and scheduled with Agent ahead of time..

Responsibilities

• Process customer policy change requests, follow-up and evidence of insurance requests while securing all trailing documents from new and existing clients.
• Document each customer contact in agency management system with proper notes.
• Deep drive review of a client's lifecycle with our agency, their current policies and upcoming renewals
• Immediately greet all customers entering the office in a friendly and helpful manner.
• Take premium payments from customers and resolve billing issues.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Maintain knowledge of new and existing products.
• Assist with general office housekeeping, package and mail handling.
• All aspects of client management and customer service for our clients.
• Work various events throughout the year promoting the agency.

Remote Type:

No

Job Type:

Full-Time, Part-Time

Job Category:

Admin / Secretarial

Location:

Norfolk,VA,23517 US

About Us

Farmers Insurance Group (informally Farmers) is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees. Farmers is the trade name for three reciprocal insurers, Farmers, Fire and Truck owned by their policyholders. 

The Lewis Agency is headquartered in Norfolk, VA. Agency Owner Carrie Lewis has been an insurance professional for over 27 years. Our agency is community and service driven. We sponsor the Maury High baseball program as well as the Virginia Beach Farmers Market, Ghent Farmers Market and Kings Grant Farmers market. We participate in volunteer opportunities to enrich ourselves and give back to our community.

At the Lewis Agency, we focus on personal lines, commercial lines and life insurance products. We insure a variety of risks and continually look for ways to save our clients on their insurance coverage while providing the best protection for their family and business.

We look forward to receiving your resume and learning more about you. Check us out on IG at carrielewisagency to learn a more about our team and community.

Why Join Us

Working at our agency means becoming part of a supportive, growth-minded team that truly cares about people—both our clients and each other. We’re deeply rooted in the Hampton Roads community, and our work goes far beyond insurance policies: we actively support local events, partner with nonprofits, and proudly sponsor programs that make a real difference in the lives of our neighbors. Here, you’ll join a purpose-driven team that believes in service, connection, and showing up for our community in meaningful ways. We foster an encouraging environment where your ideas matter, your professional development is prioritized, and your success is celebrated. If you’re looking for a career where you can make a meaningful impact, help strengthen Hampton Roads families, and grow alongside a passionate team committed to giving back, our agency is the perfect place to thrive.