Farmers Insurance Customer Service Rep

For more than 23 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. We've earned Farmers' highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success.

We're seeking a detail-oriented and customer-focused Insurance Customer Service Representative to join our award-winning team. In this role, you'll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You'll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

• Base pay between $20 and $25 per hour, based on experience
• Paid time off and health insurance
• Retirement plan and career growth opportunities
• Hands-on training and ongoing mentorship
• Monday-Friday schedule with evenings and weekends off

If you're motivated, organized, and ready to contribute to a top-performing agency, we'd love to hear from you. Apply today!

Salary Range: $20.00 - $25.00 per hour

Hourly Base Salary Commission Bonus Opportunities

• Over 18 years of age with a high school diploma or equivalent
• Property & Casualty license (or ability to obtain)
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Dependable, ethical, and self-motivated
• Skilled with Microsoft Office and comfortable navigating multiple systems

• Support producers by providing prompt, accurate, and courteous client service
• Prepare and process quotes, applications, endorsements, and certificates of insurance
• Review, update, and maintain policy records to ensure accuracy and compliance
• Handle phone inquiries, emails, and in-person client interactions with professionalism and care
• Manage client files, billing, payments, and account documentation efficiently

As your local Farmers® agent in Pekin, IL, I help customers like you identify the insurance coverage that best fits your needs. This process is straightforward and personalized to help make you smarter about insurance. I have the knowledge and experience to help you better understand your coverage options-whether that auto, home, renters, business insurance and more. We only hire the best and most dedicated employees to our team. I have over 17 years of experience as a Farmers Insurance agent.