Full Time Customer Service Representative

Are you looking to join a dynamic, friendly team in the property and casualty insurance industry? We are a close-knit office, and we're looking for a full-time Customer Service Representative who is ready to provide exceptional service to our clients.

About Us:

We’re a family-oriented insurance agency where the owner is hands-on, and here every day. We value teamwork, integrity, and putting our clients first. Our office is relaxed but professional, and we’re looking for someone who thrives in that environment.

The Role:

As a Customer Service Representative, you’ll be responsible for helping clients with their insurance needs, answering questions, processing payments, and handling policy changes. You’ll be working directly with the owner and the team to ensure we provide top-notch service to our customers.

Key Responsibilities:

• Provide excellent customer service to clients via phone, email, and in-person
• Assist clients with policy changes, updates, and renewals
• Process claims and guide clients through the claims process
• Answer inquiries and provide solutions for various insurance-related questions
• Maintain accurate client records and documentation
• Work closely with the owner and office team to maintain a smooth workflow

Requirements:

• Active Property & Casualty (P&C) License is a must
• Life & Health License is a bonus, but not required
• Previous experience in the insurance industry is highly preferred
• Strong communication and organizational skills
• Ability to work independently as well as part of a team
• Comfortable working in a small, family-like office environment
• Friendly, approachable, and professional demeanor

What We Offer:

• A fun, supportive, and casual office atmosphere
• Competitive pay based on experience
• Pay is hourly commissions bonuses
• Opportunities for growth and advancement within the company
• Retirement benefits (if applicable)
• Paid time off and holidays

If you're a self-motivated individual with a passion for helping people and you're ready to make a difference in the world of insurance, we'd love to hear from you!

To Apply:

Send your resume and a brief cover letter telling us why you'd be a great fit for the role. We look forward to meeting you!

Founded in 2019, Caraveo Insurance Agency offers a full suite of products to maintain over competitive edge and satisfy our clients. Join our dynamic insurance agency, where your career aspirations meet a supportive and growth-oriented environment! We pride ourselves on fostering a culture of collaboration and innovation, providing our team with comprehensive training and competitive compensation.. At our agency, you'll have the opportunity to work with a diverse clientele, helping them secure their futures while building lasting relationships. With a focus on personal development and career advancement, we are committed to your success. If you're passionate about making a difference and want to thrive in a vibrant, customer-centric atmosphere, look no further—your ideal insurance career starts here!

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Work from home

Shift:

• 8 hour shift
• Day shift
• Morning shift
• No nights

Education:

• High school or equivalent (Required)

Experience:

• CA insurance industry: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Property & Casualty License (Required)
• Life & Health Insurance License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $50,000 - $75,000