What are the responsibilities and job description for the Inside Sales Representative position at Farmers Insurance Agency?
Job Description
Location: Aurora, IL
Are you a customer-focused professional with a passion for delivering top-notch service? Reyna Insurance Agency is looking for a motivated Customer Service Representative to join our Inside Sales Team. In this role, you'll be the first point of contact for our clients, assisting them with policy inquiries, billing questions, claims support, and offering cross-sell opportunities. If you're dedicated to helping others and want to grow in a supportive, team-oriented environment, apply today!
Why Youll Love Working Here:
Competitive Pay: Base salary, commission and performance-based bonuses
Flexible Schedule: holidays off, weekends off, and a flexible work environment
Professional Development: Access to ongoing training and coaching to support career advancement
Comprehensive Benefits: paid time off and additional perks
Salary: $36000.00 - $70000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Medical Benefits 1 Year after hire date.
Audible Subscription or Gym Membership
Responsibilities
- Provide outstanding customer service by handling endorsements, billing inquiries, claims assistance, and rate questions
- Turn each client interaction into a service review, identifying cross-sell opportunities to support business growth
- Maintain an average of 15 calls per day, including outbound calls when inbound volume is low
- Engage in continuous learning and professional development to enhance skills and service delivery
Requirements
- Strong communication skills (verbal and written) with a customer-first mindset
- Receptive to feedback, coachable, and committed to professional growth
- Attention to detail, positive personality, and team-player mentality
- Proficiency in using customer service software, email, and phone systems
- Adaptability to learn new tools and processes as needed
- Willingness to learn and obtain relevant insurance licenses (assistance provided)
- Sales experience or a client-facing background preferred
- Proven trustworthiness, dependability, and commitment to ethical behavior
- Clean Criminal Background Check
Why Farmers Insurance?
At Reyna Insurance Agency, we prioritize the success of our employees. Our team culture emphasizes collaboration, personal growth, and the value of exceptional service. We provide the tools, training, and support you need to excel and enjoy a fulfilling career.
Frequently Asked Questions
1) What kind of training will I receive?
Our team provides award-winning training in sales techniques and product knowledge to set you up for success, along with ongoing mentorship.
2) Is prior insurance experience required?
No, prior insurance experience is not required. We provide comprehensive training for all new hires.
3) Will I need to be licensed?
Yes, but well assist you in obtaining the necessary insurance licenses.
4) Is this a commission-only role?
No, we offer a base salary plus uncapped commission potential and performance bonuses.
5) What can I expect to earn in my first year?
With a strong sales approach, you can expect to earn $70,000 in your first year, combining your base salary, commissions, and bonuses.
Ready to take your sales career to the next level? Apply today to join Reyna Insurance Agency!
Company Description
Farmers Insurance Agency is a leading provider in the insurance industry, dedicated to protecting what matters most to our clients. Our mission is to deliver exceptional service and tailored coverage solutions, fostering peace of mind through integrity and professionalism. We pride ourselves on a welcoming culture that values personal connections and teamwork. Join us to be part of a dynamic team where your contributions make a difference, and grow your career in a supportive and innovative environment.
Salary : $36,000 - $70,000
